HypericeOur mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Hyperice (hyperice.com) has 776 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
Showing 631 reviews with 5 stars · Clear filters
Natcouture
Alex at Hyperice was so helpful when I started to get an error on my machine. New parts were sent and the problem was fixed. Fantastic customer service. I would recommend not only their products but the customer service.
Response from HypericeApr 7, 2026
Thank you so much for sharing your positive experience with our INTL Customer Experience team.
Jess
Breanna was very responsive and helped with an issue I was having with a product, which is now resolved!
Response from HypericeApr 7, 2026
Jess, we're so glad to hear that we could resolve your issue. Thank you for choosing Hyperice.
David G.
I have been a long time user of this brand. For the first time in years I recently had an issue with one of my products so had to contact the customer support department. Like their products the customer support team were world class. Resolved my issue quickly and efficiently and everything is as it was!!! Highly recommend this company and its products.
Response from HypericeApr 7, 2026
David, we can't thank you enough for taking the time to share your positive experience with our team! These messages mean so much to us!!! This is what it's all about for us.
Nick H.
I noticed the head coming out of the body of my Hypervolt Go 2 and reached out about the problem. Customer service confirmed my information and sent me a new one. That's it. Problem emerged, problem solved.
Response from HypericeApr 7, 2026
Nick, we are so glad we could resolve this for you as smoothly as possible.
Heather C.
Excellent customer service. Yoshua was so quick to respond and extremely helpful. My outdated hypervolt was no longer charging properly and he provided me with easy steps to get an upgraded model at a very nice price as a loyal customer. I could not be more pleased. I love my hypervolt and appreciate good, kind and personable customer service representatives.
Response from HypericeApr 1, 2026
Heather, we love to hear that you were able to take advantage of our incredible out-of-warranty program. Thank you for choosing Hyperice.
Kevin P. H.
Tremendous experience as my questions were answered and my problem was solved, even though it was not as I would Have expected. I am Impressed
Response from HypericeApr 1, 2026
Although we dislike hearing that you had to contact us about an issue, we are pleased to know that you were well cared for and that everything was resolved quickly and smoothly.
Amit G.
I'm a HUGE fan of Hyperice, owning my own pair and then purchased a set for my parents. Sadly, due to a moving related incident, the pair of legs were accidentally thrown out. To my and my parents delight, the Hyperice team very generously provided a courtesy pair of leg equipment! What phenomenal service. Thank you team Hyperice!!
Response from HypericeApr 1, 2026
We're very happy to hear that our team could be there for you and your family during an unfortunate situation!
Annie B.
I enjoyed my HyperSphere briefly and then I lost the charging cord! It took me a very long time to follow through and when I emailed customer service, asking how I replace it. I was shocked to receive a response almost immediately! Breanna gave me the link to the resource I needed to find and order my replacement cord. And they didn't charge shipping! I'm so pleased with my HyperSphere, the good customer service and the ease in which I was able to replace my cord. I can't believe I waited so long to tend to this!
Response from HypericeApr 1, 2026
So glad to hear you experienced our excellent service firsthand. Our Customer Experience team is always here to help.