HypericeReviews of hyperice.com

I am a veteram Hyperice client, over 6 years. I love their products and now I love their customer service almost as much! My Gen 2 unit had developed a nasty vibration. It was supposed to be a replacement for my Gen 1 trustworthy workhorse Hyperice massage gun. Alas, the basic unit did not hold up to the rigors I had in store. Breanna understood my situation. She upgraded me to a Pro 2 unit to meet my needs. It's perfect! It's such a refreshing customer service experience. Intelligent people that are working to keep their patrons satisfied. Cheers!

I emailed customer service that I lost a small part. They shipped me a replacement no questions asked. Super level of service.

The representatives respond quickly to my needs which I greatly appreciate.

I worked with Breanna and her constant communication chilled my anxiety to eagerly receive this gear back. Looking forward to receiving it and will be much careful on how I handle and use it.

Breanna and Hyperice are amazing. I had an issue with a power plug so I reached out and with in 6 days had a new plug and was able to charge my device. This is the second time I’ve had to reach out to support for different matters. Both times I have had exceptional customer service and support. I truely appreciate all the hard work Hyperice does to keep their customers ready to perform at the highest levels! Thank you!!!

Excellent and swift response and resolution to my claim.

Absolute best customer service. I bought a Hyperice device because my Theragun broke after minimal use and they wouldn’t do a replacement. My other Theragun runs for 10 minutes tops. Not to make this all about Theragun sucks, because very impressed with Hyperice who went above and beyond expectations. They surely won me over with products and support.

I ended up with a faulty device. It took a few emails back and forth but they took care of it and are sending a new one. Maybe a tip for others, save the original box so you have the serial number ect. They were super quick to get back to me. 10/10 would recommend.