HypericeOur mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Hyperice (hyperice.com) has 776 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
Showing 631 reviews with 5 stars · Clear filters
Manfred M.
Ich kann nur sagen, das der Service super nett und kompetent ist und sofort hilft. Leider gibt es das in unserer Gesellschaft kaum mehr. Vielen Dank. Beste Grüße, Manfred
Response from HypericeMay 11, 2026
Manfred, thank you so much for sharing your recent positive experience with our INTL Customer Experience team.
K. F.
We own several Hyperice products and they are all great. The Venom back internal battery finally wore out after 5 years. Although the battery is not replaceable, the customer service rep was very helpful in getting a replacement unit at a discount. Great products and very responsive customer service!
Response from HypericeMay 11, 2026
We are so happy to hear you had a good run with your Venom Back! We are thrilled to have introduced you to our out-of-warranty program to help you get into the newest model!
pedro C.
No Words to explain how happy I’m with my Hyperice item. The best by far. Then I have to say that the costumer service was the most professional I had ever worked on my entire life. Everything was quick and smooth. I recommend it for anyone who wants professional products.
Response from HypericeMay 11, 2026
Pedro, thank you so much for sharing your experience with our Customer Experience team. Thank you for choosing Hyperice!
Zachary S.
I recently got the hyper volt 3 pro, It came with a scuff or some type of damage on the heated head attachment. After getting in contact with a representative they were able to ship me a new head. I think my experience speaks for itself. Great customer service with getting a replacement.
Response from HypericeMay 11, 2026
Zach, thank you for sharing your experience. We are always here to make it right!
Donald D.
I own several products from Hyperice and Normatec & usually don’t have any problems with them. I recently purchased a venom 2 back belt and it’s amazing, but a few months after I got it the vibration started intermittently working. I reached out to Hyperice with really low expectations. The product is outside of the return window, so they don’t “have” to deal with me at all…but they did. Breanna responded to my inquiry almost immediately, and after providing her with information about the product I have, she processed a return for me and a replacement. She was amazing. Very responsive and extremely helpful! Great company. I’m so glad we bought these therapy products
Response from HypericeApr 22, 2026
Donald, while we hate to hear the reason that you had to reach out, we are so glad that we exceeded all your expectations. Thank you for choosing Hyperice!
C.Y. C.
Hyperice customer service for my recent warranty claim was fast and superb! My Nike Hyperboot failed (battery issue) and within the same day of claim submittal, Hyperice reviewed and provided me with a shipping label to return the unit for investigation. Within a few days, they determined that the unit was unrepairable and shipped me within a new unit. I received a new Hyperboot less than a week later. The customer service rep was very professional and eager to help, and the overall process was seamless. Always enjoyed the Hyperice products, and appreciate their customer service.
Response from HypericeApr 20, 2026
Thank you for sharing your recent positive experience with our Customer Experience team. We're sorry to hear about any product issues you have encountered, but we're glad to hear we were able to make it right. Thank you for choosing Hyperice!
Roger A.
I recently bought a Hyperice Hypervolt Go 3. I contacted Jack in customer success with some questions about how to best use it. He was super thoughtful and thorough in his responses and the Go 3. I knew the product was an A+ engineering feat, and know I know so is their focus on our success as customers. I am a customer for life now. Thank you Hyperice, and thank you Jack.!
Response from HypericeApr 20, 2026
Roger, we appreciate you sharing your recent experience with our Customer Experience team. Thank you for choosing Hyperice!
Shana
My first Hyperice Hypervolt was a gift from my trainer in 2018. I was so impressed with the product that I bought one as a gift for a friend who would always complain about being sore after his workouts. I always say that it is my prize possession The one thing I love the most is the customer service that Hyperice offers. They stand 100% behind their product without hesitation. That is why I will always be a loyal customer and highly recommend their products to anyone. Special thanks to Carlos who smoothly handled my last inquiry
Response from HypericeApr 22, 2026
Thank you for being with us since 2018! We are excited for many more years of helping you Move Better!!!