HypericeOur mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Hyperice (hyperice.com) has 776 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
Showing 631 reviews with 5 stars · Clear filters
Sasan
Reached out because I had a problem with my Hypervolt 2 Pro. It was remedied fast and I was extremely satisfied with customer service's responsiveness and attention to detail.
Response from HypericeMay 11, 2026
Sasan, we are sorry to hear you had a problem with the Hypervolt 2 Pro, but we are glad we were able to resolve it for you. Thank you for choosing Hyperice!
Michael
Openbox Risk Paid off! I'd been saving up for some Normatec 3 Legs, bit hard to justify this purchase to my wife with our young daughter in daycare. But finally pulled the trigger on the Openbox Outlet. The first unit I ordered had a defective battery, but after contacting customer service and working with Jack, I got a replacement unit within a couple of days. Legs feel great!
Response from HypericeMay 11, 2026
Michael, we are so happy to hear that you were able to take advantage of the Open Box option we offer our customers. Also, thrilled to hear your interaction with our Customer Experience team matched the quality of the product!
Rick H.
Great product!! Even better support!!100% thumbs up!
Response from HypericeMay 11, 2026
Rick, thank you for choosing Hyperice!
Ted L J.
No business we have had interaction with has ever been better at addressing any concern we have requested assistance with. Hyperice (formally Normatec) is an outstanding example of a company that puts their customers 1st.
Response from HypericeMay 11, 2026
Ted, thank you for being a supporter since the Normatec days. We are so pleased to hear that we have maintained the premium standard over the years.
Michael B.
I love the products and their support. I had an issue that was attended to in 24 hours. Could not be happier with this company.
Response from HypericeMay 11, 2026
Michael, this is what it is all about for us. Glad we were able to get this resolved for you. Thank you for choosing Hyperice!
James J.
Excellent customer service. Hyperice provided prompt responses to my inquiries. I'm very satisfied with several of their products. I had a warranty issue that was quickly processed. I'm a satisfied customer who highly recommends their products.
Response from HypericeMay 11, 2026
James, thank you for sharing this experience. This is what it is all about for us!
Kara G.
Jack in customer support has been a huge help with the problem I was having with my product. Thank you!!
Response from HypericeMay 11, 2026
Kara, thank you for sharing your positive experience with Jack from our Customer Experience team. We are always here to help!
Alyssa S.
Great customer service! Hyperice helped me easily replace/update my Hypervolt from 2018 that no longer works.
Response from HypericeMay 11, 2026
Alyssa, 8 years with your Hypervolt is not a bad run!!! Love to hear it! Love to hear we were able to get you into our newest model. Thank you for choosing Hyperice!