HypericeReviews of hyperice.com

....Company feedback chat is amenable. Thanks to Bencris. and the Hyperbolt company he represents. ;)

The product is powerful and effective. The battery began to not charge, but the customer service is great and replaced the battery even though it was a bit past the warranty.

My hypervolt just randomly came apart where you plug it in. They are sending me a new battery hopefully it fixes issue.

Good support

Customer Service is aweful. I waited well over an hour because I need a new charger. I was told they were sending me a charger but I received no email confirmation and have not received the charger for my hypersphere. I tried contacting them again but the server is down. Buyer beware.

Purchased the HyperVolt+ as a gift for my partner two weeks before to the holidays - prior to reading the reviews on social media regarding unanswered messages, missing tracking numbers, and poor customer support. I didn’t experience any of those issues and had a great experience ordering directly, with some suggestions for improvement. After dropping $400 on the Plus, reading the reviews made my heart sink (lack of/no communication, missing product/tracking no...). I read through the website and found their hours of operation (I’m EST and they're PST - so you best believe I made sure I was first in line to “chat”) and spoke to someone immediately. I received a confirmation on my order, plus a timeframe for my tracking number - no waiting, run-around, or stock answers (thanks Jason!). I did not receive an email with a tracking number - but did receive a note from the shipping company that it was on it’s way. Product arrived quickly, within the promised time frame, and works beautifully. My partner couldn’t be any happier than he is now. While the product itself is 10-star, I wish Hyperice better handled communication and order transparency - it felt like a mis-step when my tracking number didn’t come by email from the company, but by chance since I had FedEx texts enabled. It felt odd to me to see the money vanish from my account and then seem “radio silent” on the company side. I was frustrated - but not to the point that I would rip into a brand that is clearly trying to make things right for its consumers (I am so sure their employees are also feeling the brunt, and I’m sympathetic because this situation was probably beyond their control) - I’ve been in another situation with a company where my questions went unanswered, or simply, “tough luck”. It’s unfortunate for Hyperice to have not been able to fulfill “guaranteed by 12/24” orders - as that’s a phrase that carries A LOT of weight - ESPECIALLY for a premium luxury product. While the company hasn’t lost my trust, it did lose a lot from others, and I hope they can spring back from this. Addl. note: Hyperice isn’t the only company that appeared “unprepared” by the influx of Black Friday orders - its competitors (specifically TheraGun and KraftGun) suffered the same blow to shipping in-stock product due to product approvals, etc. It goes deeper than order volume - and I’m sure this issue will be something these brands heavily improve on for future holiday seasons. Love the product Hyperice, and am hoping for a better shopping experience in the future. I hope that others that weren’t as lucky as I was receive their product and are able to forgive a brand that is still growing.

I’ve been using it everyday since I received it and I am very impressed with just how powerful it is. The vibrations definitely make the muscle relax much faster and that helps reduce the time I need to spend on it. However, there are 2 issues I have with it. First, I never liked short rollers and I wish this came in a larger size but that’s a personal preference. Secondly, a piece of hard plastic or something else must have broke off inside because it rattles like crazy when the vibration is on. It’s really annoying and I thinking about sending it back. Overall, it was a great purchase and I would recommend this if you are already using rollers. Last tip, the density of this roller is really hard so just keep that in mind if you usually use a softer more forgiving roller.

I did not get any tracking number once the payment was done, however my product arrived in time.Thanks