HypericeReviews of hyperice.com

Response from HypericeDec 4, 2019

Hey Jung, we are so sorry that you didn't receive your order. That is not the experience we want you to have. According to our records it was delivered on Friday 09/27/2019. Please reach out to our Customer Care team at [email protected] and we can work with you to file a claim with UPS. Please let us know if you have any other questions. Thank you.

Response from HypericeOct 21, 2019

Hey Tamara, thank you for bringing this to our attention. This is not the experience we want you to have, we are very sorry that this happened. We can definitely see how frustrating this would be. We are currently working on our order process to fix these issues and prevent the frustration of something like this happening again. We hope you consider using us in the future for your recovery and movement needs.

Response from HypericeOct 21, 2019

Hey Karen, thank you for letting us know about the issues regarding the bladder for our ICT line. This is not the experience we want you to have. We are very sorry that this happened to you. Please reach out to our Hypercare team at [email protected] with the reference "Trustpilot" and we will try to get this issue fixed for you.