HypericeReviews of hyperice.com

I purchased venon about a year ago and have really enjoyed using it. At one point, I experienced an issue with the product not functioning properly, so I contacted customer service. Their team was responsive, honored the warranty without hassle, and shipped me a brand new replacement product. It’s rare to find a company that stands behind its products and provides such great customer support. Very satisfied with both the product quality and the service experience.

Very good technical support,quick response! It was easy communication! I’m very satisfied!

Customer Service was very helpful and responsive. Breanna was friendly, courteous, and offered an immediate solution to my problem. Appreciate the kind service.

I called Hyperice because my Hypervolt 2 was not charging. After a very brief hold I spoke with Breanna who was very helpful & responsive. A new charger is being delivered in 3 business days. Great Customer Service!

I left my charger for my normatec elite legs on a trip. Once I realized my awful mistake when I returned home, I ordered what I thought was the correct charger. I accidentally ordered the wrong charger and when I contacted customer service, they immediately turned around and sent me the correct charger. No questions asked. I am so happy I'll have my legs back in working order soon.

Unbelievable customer service at Hyperice. Fast, easy and zero hassle. It was a pleasure working with Yoshua… he was great and very easy to work with. It’s nice to know that they are willing to help regardless of the issue. Thank you

I ordered the wrong size accidentally and Jack from the customer support team helped me resolve the issue. He worked with me to return the the item and exchange it for the sight size, no questions asked.

Carlos did not hesitate to solve my problem. My Hypervolt 2 Pro stopped working even after purchasing a new battery. The unit was 20 months old and out of the 1 year warranty but rather than give me the run around of "sorry you're out of warranty" on an expensive item that was not damaged or misused by me, it simply failed, he quickly replaced not only the battery but sent me a new Hypervolt 2 Pro! I returned the defective unit in a pre-paid package. Easy and done. Great, no fantastic customer service! I have and will continue to purchase Hyperice products and can't say enough about how easy this company is to work with. Jeff Hoffman