HypericeReviews of hyperice.com

Response from HypericeDec 12, 2019

Hey Angela, we are so sorry about the delay in your order. Unfortunately the large volume of orders has created a lag at our shipping and distribution warehouse, which has caused a delay in us getting you your order, and this is not the experience we want you to have. We’ve brought additional workers to our warehouse to help with the large volume of orders to get them boxed up and shipped to you ASAP. We can assure you it will arrive well before Christmas. We sincerely apologize for any issues and frustration this may have caused you, and we are available to chat if you have any additional concerns or questions.

Response from HypericeDec 9, 2019

Hey Jill we are so sorry to hear about the delay in your order. We’ve received an enormous amount of Black Friday, Cyber Monday, and Holiday orders. Unfortunately, this has created a lag at our shipping and distribution warehouse, which has caused a delay in us getting you your order, and this is not the experience we want you to have. Our Hypercare team is working hard to catch up on all requests. We would be happy to refund your express shipping charge. If you'd like to follow up with our team, they would be happy to get back to you. You can see all of our contact options here: https://hyperice.com/support Again we are so sorry about the delay in getting you your order. Please let us know if we can do anything else to help.

Response from HypericeNov 13, 2019

Hey Bernadette, we are so sorry that your Hypervolt+ isn't working correctly. That is not what we like to hear. We have not heard of this happening before. Please make sure that the battery is pushed all the way in, and that your attachment head that you're using is fully inserted. You can also reach out to [email protected] and we can continue to troubleshoot, or get a replacement unit out to you right away!

Response from HypericeNov 6, 2019

Hey Juan, we are so sorry to hear that you didn't receive your charger. This is not the experience that we want you to have. We checked our records, and it shows FedEx attempted to deliver your package, but the address on file was invalid. Our Hypercare Team reached out to you, but we never heard back. Please reach out to [email protected] ATTN Liz, and we will get this sorted out for you. Thank you.

Response from HypericeOct 28, 2019

Hey Jeanne, we are so sorry to hear that your Hypersphere Mini isn't working correctly. That is not the experience we want you to have. We checked with our Hypercare team and can't seem to locate your email, only your phone call. Sometimes when larger videos are attached they get blocked from our inbox. Please reach out to [email protected] ATTN: Gracie, and we will fix this issue right away! So sorry for the inconvenience this has caused you. We hope to her from you soon. Thank you.

Response from HypericeOct 28, 2019

Hey Cedric, We are very sorry to hear that you're not satisfied with our Hypervolt. We strive to deliver an elevated customer experience and find solutions for everyone. We recently came out with the Hypervolt Plus which offers 30% more power than the Hypervolt. Perhaps this would be a better fit for you. We also apologize for the miscommunication on the restocking fee. Our Restocking info can be found here: https://hyperice.com/faq/shipping under "Returns and Refunds". Please let us know if you have any other questions. Thank you.

Response from HypericeOct 24, 2019

Hey Kyle, we are very sorry to hear about your slow shipping speed. That's not what we want to happen at all. We apologize that you didn't receive your order in a timely fashion. We know how frustrating that waiting process can be. Please reach out to our Hypercare team at [email protected] with the reference "Trustpilot" and we will try to make it up to you.

Response from HypericeOct 21, 2019

We are very sorry to hear this. We strive to provide excellent service to each and every customer. Sometimes things go wrong, and in this case it has lead to your poor order experience which is not what we want. Please reach out to our Hypercare team at [email protected] with the reference "Trustpilot" and we will try to make it up to you.