HypericeReviews of hyperice.com

Customer service / product fulfillment are horrible. I purchased a Hypervolt and paid for Overnight Delivery. 5 days later, I still don't have the product and when I try to track the shipment I'm told it "Just Shipped". Charging customers $50 for Overnight Delivery then not shipping the product in a timely manner is highly deceitful and borders on fraud.

I understand it’s the holidays, and companies are overwhelmed but don’t promise a product before Christmas that you cannot fulfill. Whether it is on fulfillment, or shipment don’t make promises you cannot keep. I waited for 2+ hours to speak to a representative yesterday. I was assured my item would be here today, and yet nothing came. I have the conversation saved, not that it helps but considering the cost of the item, and “GUARANTEED” shipping promise, I thought my husband would’ve received a Christmas gift. Disappointed and I haven’t even received the item.

Horrible customer service. I ordered the Hyperice Hypervolt on 12/18 with a guarantee of express shipping so that the product would arrive by Christmas. Not only was it extremely difficult to reach customer service via phone or chat, but when I did, they were of no help. They apologized for the system having problems and let me know they would ship my order priority overnight on the 23rd for delivery next day. Here I am on Christmas Eve with no tracking information and no present for Christmas. I’d recommend another company with a similar product like TimTam or Theragun. I would highly recommend steering clear of this company.

I purchased mine in August and was very happy with the product initially. Then in the last week the hyper volt quit charging. Plug it in but no charging. Using the original charger. When you call customer service it goes straight to voicemail any day or time. Encourages you to use website to chat or send an email. The chat function doesn’t work on the website and I emailed on Sunday, Wednesday and today (Thursday) with no response. I am sure someone will reply and tell me they are sorry to hear about my problem and contact customer service, but that’s the issue, you can’t contact them

Seems like I’m not the only one with issues with ordering a Hypervolt from the Black Friday sale this year. I’m surprised that it’s been two weeks without a response from customer service, an updated time of delivery and frankly any indication that this will ever ship. I’ve reached out to the support email, online inquiry with no response to any of those. At this rate I would recommend to avoid ordering direct from the website and go through a distributor.

Got my order cancelled by their payment company and now I had to buy another one full price. I have gotten no answers despise the several customer service claims I've made asking to get the product that I bought at the price that I got it originally for black Friday. Lastly, I have not gotten any shipping info or updates as to why I'm not getting my product or getting any answers. This has been extremely poorly handled, I had to come here to see they are in backorder instead of just emailing all pending customers with what's going on, keeping us in the dark won't really solve anything, in fact it'll make it even more frustrating.

Sadly I'm having the same issues with customer service experience as everyone else. I ordered 12/1 and although I got a tracking number, it clearly shows UPS still hasn't received the package 12 days later. I've called with no response. I emailed 3 times and the only response I received from Alexis was to "be patient with UPS". Clearly this is not a UPS issue - stop blaming it on the carrier. I'm cancelling the order, contacting my credit card company for fraud, getting a KraftGun and moving on.

Same experience. What a shame ... I placed order 12/1 and I aswell have not received an email, no return call and sent an email days ago and no response. This was a very important Xmas gift and I Cannot get a hold of anybody and at this point I am going to call my bank for farudulent activity AND have them reverse the charges if I dont hear anything by the end of the day. They sure didnt waste anytime billing the day of the order, but not confirmation, return call or email. BAD BUSINESS.