Hygger AquariumThe brand Hygger was registered on Jul 10th, 2018. And ever since then, we have been dedicated to making aquarium products. We are the top seller of aquarium products on Amazon and we also sell our products worldwide. Our products were endorsed by many big names in the industry and liked by hundreds and thousands of fish hobbyists.
Hygger Aquarium (hygger-online.com) has 434 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingShowing 370 reviews with 5 stars · Clear filters
Mary
I bought 3 of the HOB canister filters. One was defective. Customer service walked me thru several ways to fix it. When none of those worked, they sent a replacement filter right away. Great communication and stand behind their products. And these filters beat regular HOB hands down. Will buy again.
Franco V.
A part of my aquarium filter was broken on arrival. One quick message to Hygger and a replacement part was send directly to me. What a great customer service!
Michael H.
Amazing Customer Service My first time ever having an issue with a product was immediately resolved under warranty by hyggers friendly staff. I submitted a claim online and within a day I got an email by from an actual person. The experience was very personable and I felt like I was really taken care of. Excellent job Emma and Tammy!
Anonymous
My gravel cleaner quit working and I could not repair it. Hygger gladly replaced it at no charge.
Heather
I purchased a Hygger HG147-1000W with AC 110-120V/60Hz heater for my turtle pond. Unfortunately, the product arrived to me broken. When I installed the heater, it made a constant beeping noise and displayed a code 66 on it. That same night of receiving the heater on 8/2; I emailed Hygger Customer Support to notify them of the issues and ask for assistance with the next steps. I had to provide them my order details and a video of the flawed heater including an image of my turtle pond. Two days later on 8/4, I received a message from Hygger Customer Support team stating that a replacement heater was being mailed to me free of charge and to discard the broken heater I had received on 8/2. On 8/7, 5 days after initial contact with Hygger, I received a replacement heater in working, great condition. Their team even contacted me again on 8/10 to confirm that I received the new product and to make sure it was working properly. Hygger provided a first class customer support experience for me. Not only were they efficient in response times, but made the process simple and easy, while also providing me a new working heater in just under a week! I highly recommend using Hygger to anyone who might be considering an online order or concerned with refund/return of items arriving broken. Hygger went above and beyond! I wish all online businesses treated their customers as Hygger treated me, providing a first class experience for their customers. Thank you, Hygger Team!! You all are great! I will be referring Hygger to others and I will be purchasing from this company again and again and again, just because of the top notch experience I had with them!
Robert
I had an issue with one of my UVB lights. I contacted Hygger on a Friday and explained the issue. I received an email very quickly and was able to figure out how to diagnose the problem . Hygger was quick to respond and was able to help me even on a weekend. Their products have always been well made and the company stands behind them. Highly recommended.
Enes K.
Amazing customer service!! Love Hygger products and their team!!
Suzy V.
Sent me a replacement free of charge for air stone bubbler that did not work properly for very long. I appreciated their support and offer.
