Sieglinde P.
An exceedingly good experience with…
An exceedingly good experience with Hyggers' service! This is my story: Accidentally I had bought 2 Gravel Cleaner from Hygger via Amazon and was already annoyed when trying the first. He absolutely did not perform what the advertising promised. Immediately after 2 minutes he stopped sucking and angrily I threw the first part away, because I also did not manage to loosen the screws and look at what may have clogged it. But I still had a second part. So I dared to do it again and also this time it was over after a short time. I left a comment on Hyggers' facebook page - suitably annoyed. IMMEDIATELY, an exceptionally friendly staff member responded and helped me open the unit and investigate the cause. Tiny particles from the gravel had become lodged. I fixed the problem and the vacuum worked again. The only problem is, I have very fine gravel in the aquarium and it is foreseeable that the problem will reappear in a short time. NO problem for Hygger: They immediately offered to refund me the full purchase price - even though the return period on Amazon had already passed, and I also no longer had all the parts. I didn't even have to worry about it myself. The extremely friendly employee made sure that I got a message from Amazon within a very short time that they would transfer the amount for BOTH parts to me immediately.... That is real customer friendliness. I would order from Hygger again anytime. In principle, the items are really well thought out, unfortunately, my aquarium was just not suitable for it. Nevertheless: ALL thumbs up for this customer friendliness and service.