Hygger AquariumReviews of hygger-online.com

I own two Hygger filters, and while I’m generally happy with the brand, the HG108-8W Hang-on-back Canister Filter didn’t meet my expectations. Even though it’s rated 8W for larger tanks, its flow feels weaker than my HG150-6W (6W) backpack filter. I even ran them together in the same tank, and the 6W filter was noticeably stronger. I’m not saying Hygger filters are bad overall — I just had an issue with this specific model and wanted to share my experience. Hopefully, this feedback helps others, and maybe the company can clarify if my unit is defective.

This was my first time ordering from Hygger, had got myself a hygger 5-in-1 electric aquarium gravel cleaner, which had arrived badly taped and parts of the device is broken. Unable to use, I emailed their customer service and asked for a spare part since it had arrived, it's been almost two months since the email, with no tracking number and only an apology email with a 15% discount code. Would not recommend unless you like to be scammed by this company.

This company is a junk dealer. Do not purchase expecting help with issues. I own a lfs in KY and have trashed all my Hygger products as a loss do to NO customer service help with faulty equipment and i will not let my customers go through this bs with no help...do not further this chinese owned trash dealer. Took a 10,000.00 dollar loss do to this shit

Purchased hygger heater through Amazon in 2023 the heater is good but the suction cups to attach heater to glass stopped keeping heater where it was fixed. Reached out to customer services, received reply saying could be supplied at a cost of 8 dollars. In England we don't use dollars it's pound sterling. Replied to this and answer came back i can pay by pay pal and had to send a screenshot of transaction. Surely a company of reputation does not need this. Advised hygger team i did not have or require a pay pal account.Then reply came back pay by bank transfer still requesting screenshot. Surely this is not a satisfactory way to deal with customers

Don't buy from this company, sent me a bad product and won't answer emails.

I have store, I only sell Hygger products, heaters won’t last 6 months and stop working, customers comeback and gets replacement. Since warranty is 1 yr, I need to replace ghe defective heaters, I have tried since last yr communicating with my hygger rep Tracy, she was avoiding me and finally just 3 weeks ago re responded.. I provided pictures and she would replace the defective items but I have to pay for shipping from China. Don’t buy the heaters you’re wasting you money!! Now thats whats happening to me!! Lost profit and lost the trust of my customer.

Purchased a pump directly from Hygger and the experience was and still is a nightmare. They sent a FedEx tracking number but it was heading 2000 miles in the opposite direction. They mixed my address up with a gentleman in Ohio. Terrible customer service, tag email with a 2 to 3 day turn just to answer questions about what to do and when to expect my original purchase. I just want a refund at this point but I'm still waiting on a reply. Can't review the product but I'm never going to purchase direct from Hygger.

I purchased a light off of amazon for a coral tank. I purchased it in May and didn't use it until September. By November, the light would turn off and on. I finally contacted Hygger beginning February to see if anything can be fixed. I never got a straight answer. I sent them photos and videos of the problem. Still nothing. They also have not returned my money for the light. I will never buy any of their products again.