Tara K.
Terrible service
I ordered a makeup brush set- it’s has been almost two weeks since I placed my order and it seems it hasn’t even shipped out yet. 2 weeks to process an order? Absolutely unacceptable. Emailed customer service and also no reply. Awful
Response from HURTIG LANEJan 9, 2024
We are deeply sorry that your original order of the makeup brush set did not arrive as expected. It's certainly not the experience we want any of our customers to have. The delay and the lack of communication from our customer service team are unacceptable, and we sincerely apologize for the inconvenience and frustration this has caused. To rectify this situation, we have reshipped the set of brushes, and as a token of our apology, we've included a special gift from our jewellery collection. We are pleased to confirm that this package has now reached you. We are taking serious measures to improve our shipping and communication processes to prevent such issues in the future. Thank you for your patience and understanding in this matter, and please accept our heartfelt apologies. We hope that the makeup brush set and the additional gift will be to your liking and help restore your faith in our commitment to customer satisfaction.