Courtney B.
I applied for mortgage refinance May 14…
I applied for mortgage refinance May 14 2021. Josh Burford and Antonio Moorer were assigned to me to assist in the process. I was initially informed that the process would take 6-8weeks to complete. I supplied initial application paper work, signed disclosures online, and supplied my documentation as requested. I was told the application must be approved by underwriting before they would allow an appraisal to be done. Everything came back from underwriting with a few conditions, and pending appraisal valuation coming back at a certain amount. The conditions pertained to prior poor payment history relating back to when our son was sick and dying of cancer. I provided this as a signed letter of explanation. They requested multiple bank statements, pay stubs, letters from my husband explaining his relationship to his business, he is self employed and although a w2 employee was not recommended to be on the loan so why his relationship to his business is important made no sense. Also a letter from him explaining that he knew about the refi and was a signer on the account being used. I supplied all requested letters and documents on the day they were requested. I paid $500 for the appraisal. The appraisal was completed about 10 days later and we waited 2 weeks for the report to come back. It came back much higher than expected, but with one condition. The old paint on the porch was not fha approved and the entire front porch that stretches across the entire front of our home needed to be power washed, scraped, and painted, mind you the rails were fine they are referring to areas where people walk!. My husband stopped work for an entire day and completed the requested "repair" and we notified Antonio the same day that it was completed ( a MAJOR) hassle and day of lost wages. It was submitted back for reinspection and a $175 fee was to be added to our closing costs for reinspection. The report on reinspection was returned 5 days later! It was then that i was informed that ALL of my other paperwork that they stress should be returned to underwriting had not been sent because it needed to go with the appraisal report or there would be a delay. At this point we were well past the 7 week mark. They stated that the underwriters review would take 24-72 hours. It was submitted on a Wednesday after noon. Antonio was going on vacation, but no problem bc he had 2 people covering for him while he was gone. I reached out on Monday to check the status of the underwriting expecting an approval as all the pre-approval requirements were met. Aubrey was covering for Antonio and stated nothing had come back yet, and nothing on Tuesday either...and Antonio returned Wednesday. It was late afternoon before I found out that underwriting came back with MORE conditions!!! AND most of them I had already sent!! I literally reforwarded prior emails back to Antonio with the requested documents....a ridiculous waste of time! There was a tax lien found on our title search from the state for an over due tax bill for our business (we were aware of the bill bc we are on a pmt plan, but we were unaware of the lien until that time), the amount could have been easily covered by the proceeds of the loan to which we indicated that we wanted to pay off with the loan. By this time I'm getting very irritated it had been 10 weeks now. Additionally they requested I phone conference with first data to verify that the 12 month payment record sent to them by the bank on our existing $5000 home equity loan was correct. On the call they verified the principle balance and that the loan was up to date. Another serious WASTE of time. They needed a written verification of my employement even thought I sent them 6!! Paystubs and my w-2's from the past 2 years!! Another week passes they had sent everything back to underwriting and they return 11 weeks later and a ton of time and money spent to DECLINE the loan bc we had 3 missed payments in jan-feb-mar 2020!! After our loan was sold and we had not been properly notified! I have a credit score of 683, I work as an ultrasound tech, and I have never filed a bankruptcy or had a collections on my credit! 11 weeks of my time WASTED with these people who could see from day one on my report that there were payments missing form early 2020 and I submitted a letter of explanation with other supporting documentation for those delinquencies!! No one would allow to talk to underwriting directly, the account manager tried to be sympathetic but honestly I have NEVER experience such a failure in customer service in my entire life!! And now I'm back to square one! Ridiculius! DO NOT WASTE your time!!