HumanapharmacyReviews of humanapharmacy.com

To get a better price on prescriptions, we use Centerwell Pharmacy through our Humana MA plan. The very first month they cancelled an order with no explanation or warning. Once realized, the order was re-placed, and subsequently took so long to arrive that we HAD to purchase (from a big box pharmacy) a short term order of pills. Even though it was Centerwell's fault on both counts, they refused to pay for the necessary "fill-in" pills. Big strike one. Now, about three months later, it's time to refill the same three prescriptions. Only one was placed on refill and the other two disappeared from the website Rx list. Big strike two. Called Centerwell - no explanation for why two of the three drugs have disappeared from the list, as they are still valid. Each of the actual Centerwell prescription bottle labels (from the messed-up January order) state "3 refills available until 1/2026", the agent says there are no refills on two of them. NOTHING HAS CHANGED on these three meds. Big strike three! We would love for this pharmacy to be OUT with Humana. We will definitely be looking for a new Medicare supplement next time around. On the upside, the Centerwell agents are polite and friendly, and were willing to make the call to the providers to obtain the necessary prescriptions (that Centerwell somehow lost)! We'll see what happens.

This organization does not deserve even a single star. They are entirely unreliable and fail to deliver on their promises. Their refusal to fill prescriptions is not only unacceptable but appears to be a cost-cutting strategy at the expense of your health. Excuses abound with every interaction, and their claims are blatantly false. My doctor confirmed they were never contacted, despite the company's repeated assertions to the contrary. This level of dishonesty is appalling. They take your money while offering no meaningful service in return—a complete and utter scam. Unfortunately, as Medicare restricts changes to once per year, I am stuck with this incompetent provider for nine more months. Rest assured, they will be replaced at the earliest opportunity. Do yourself a favor and avoid this company at all costs. Their practices are a disgrace, and they should not be trusted. Humana, your failure to address this is nothing short of shameful.

i have been on the phone for over an hour trying to reach the specialty pharmacy and i have been transferred 5 times. The call center keeps giving me the main customer service # to call. Most of the reps do not speak English and are completely unable to do anything to help. The prescription is critical - Humana has opted to give no help for medications.

I’ve had to start getting my scripts from our local pharmacy because my meds don’t arrive on time. I often run out of my blood pressure meds before I receive my refills. Center well is not a responsible mail order pharmacy.

Centerwell OTC items are a joke. Most of the stuff available is pretty much useless for me. When renewing with Humana I didn't see that one cannot shop Walmart with their OTC funds. At Walmart I was able to find many items that greatly benefited me but not so with Centerwell. Useless. I will also not be using their mail order prescription service anymore as I don't trust them getting my meds to me on time. The past two times I used them I had to get in touch with them to let them know that if they didn't get on the ball I wouldn't be receiving my meds on time. It are not worth the so called convenience of having them ship my meds. I can't imagine a service any worse than Centerwell Pharmacy and OTC.

If I could give 0 stars I would. It is the poorest and worst selection of otc. These low quality items should not be given to our elderly

Breach of duty....yes it illegal and a pharmacy such as Centerwell can be found guilty of breach of duty when they fail to successfully fill and mail a prescription. They are incompetent , unorganized and should be shut down by the government regulatory agency that oversees them, STAY AWAY FROM HUMANA AND CENTERWELL...THEY ARE A DISSERVICE TO MEMBERS

I have an auto-renew set for my eye medication. On about October 15, an automated call asked me to confirm that I wanted the drug shipped (I said yes) and confirm my address. The call then said my drugs will be shipped and I'll have them in a few days. Without any notice to me (neither call nor text), the order was cancelled on 10/17. (Good thing I checked the app to find out). Supposedly they discovered they needed a new prescription from my doctor. I believe this was not correct, that there were 2 or 3 refills remaining. Anyway, they received the new prescription on 10/22, and the status on their app went to "order being filled." It still said that on 10/25, so I called them. I explained that due to their delay I was running out of my eye med, and needed them shipped immediately. The rep said that since the order was in process, there was nothing she could do to speed it up. She was pleasant but essentially useless in solving my issue. They apparently have NO PROCESS TO SHIP NEEDED DRUGS QUICKLY. My eyedrops are finally shipping today (10/28) -- 6 days after Centerwell got the new prescription. I am out of drops and I still won't get the drops from Centerwell via USPS for several days. I've not had any issues in the past with Centerwell, but this delay is totally unacceptable. I regret not using CVS, where I could have picked up the drugs the same day my doctor ordered them. I will not use Centerwell for any other prescriptions.