HumanapharmacyReviews of humanapharmacy.com

My doctor sent a script for reducing meds to half strength on September 17. On the 21st got a notice script was on HOLD and to contact the doctor for clarification on order, which they did. I checked the website on the 23rd the medication stated pending. On the 30th still no medication. Upon looking on the website, I found my new script wasn't even listed any longer. Calling their number, the girl was trying to be helpful, I had trouble understanding her at times, I finally found out they had cancelled the medication on the 23rd because the system thought it was a duplicate of the last order and not a new script. No notification given. And since they are so slow to ship, I didn't think to check back on the site until now. Boy what a hassle. Centerwell finally sent a FAX to my doctor again for the new script. I called my doctor to make sure they got it and found out the nurse gave them an earful about the 2 week delay in my medication. Why didn't they contact me or the doctor again before canceling the order? I'll be changing to another agency if Humana can't find a better pharmacy to use.

CENTERWELL never answers my emails. Their employees cannot follow my instructions. I specifically told them in Feb. 2026 that I DO NOT WANT AUTO REFILL! And that was the third time I specifically stated that (I spoke to Brittany)! She assured me that I was not on auto refill! So this past Saturday Sept. 19 I received an antibiotic that I DID NOT order. Can the employees speak/understand English? Can they read? I am disgusted with this pharmacy!!! And I will be leaving Humana and CenterWell ASAP!!!

grossly unnecessary requirements for prior authorizations for long-standing prescriptions, overruling MD prescription decisions, very slow delivery of prescriptions, poorly trained and inefficiently empowered customer service agents. a total waste of time

She was very professional and help me through my problems I was having with some bills I was showing up

Humana OTC products are a joke. All the negative reviews already here say it all.

CenterWell Pharmacy is part If Humana Healthcare Insurance. For members, Humana pressures customers to use them. They keep pushing you via voicemail, text and email to transfer all your prescriptions to them. They are relentless. If CenterWell Pharmacy was a good services provider, that would be ideal, but they are are substandard at best. Additionally, their prices are usually the same as retail pharmacies, so rarely do you see a cost savings benefit. This is just another example of healthcare insurers trying to profit from customers over and over again but not to our benefit. My biggest issues have been: 1) They tout they actually process “100 day” refills usually a week before due for refill to account for mail order shipping. All too often they don’t build in that buffer so refills arrive late, not early. 2) Steer clear of ordering any prescription from them that can only be refilled every 30 days. They are wholly incapable of managing that level of responsiveness. Don’t believe anything they say, as you will be the only one who suffers the consequences. 3) Customer Service will confirm a processing date to ensure tinely delivery only to have it, many times, be a week later, when you are all out of meds. 4) The Centerwell Pharmacy user platform is a joke. They information is never current. You’ll receive a text confirming your auto refills are being processed, but when you check online, no confirmation of that shows. It is so unreliable, the only way to check what is real, is to call Cust Svc, and they aren’t even sure or right with the info they give you. If you are stuck with Humana and CenterWell Pharmacy, as I am, my best suggestion is to get as many refills as possible locally vs. their mail order, if pricing is the same, which it usually is. Walgreens, CVS, etc can usually get a med refilled same day or next. CenterWell will take a minimum of 5-7 days, so there is no room for error. Good luck!

The selection of Humana's over-the-counter items 2026 are not worth looking through. I cannot believe they don't even have dental picks, skin lotion, toothpaste is $4.00 for what I can get at Dollar General for $1.00, and there's nothing else I can use. It's a total scam. Here I am paying for this insurance. A few years ago, another health provider gave customers $160 every 3 months and they had items and brands people wanted. I think Humana should discontinue this lousy selection. They'd be better off not offering anything. It's just another way to entice customers for their own greed.

THE WORST CUSTOMER SERVICE! I called with a very straightforward issue and got told they were trying to escalate the matter. No they weren't they were trying to wait me out in the hopes I would hang up. NOPE. YOU ARE GOING TO MANAGE THIS PROBLEM.