CENTERWELL never answers my emails. Their employees cannot follow my instructions. I specifically told them in Feb. 2026 that I DO NOT WANT AUTO REFILL! And that was the third time I specifically stated that (I spoke to Brittany)! She assured me that I was not on auto refill! So this past Saturday Sept. 19 I received an antibiotic that I DID NOT order. Can the employees speak/understand English? Can they read? I am disgusted with this pharmacy!!! And I will be leaving Humana and CenterWell ASAP!!!
SF
Scott F.
unnecessary restrictions on prescriptions, bad customer service
grossly unnecessary requirements for prior authorizations for long-standing prescriptions, overruling MD prescription decisions, very slow delivery of prescriptions, poorly trained and inefficiently empowered customer service agents. a total waste of time
SH
SheilaD
Humana OTC products are a joke
Humana OTC products are a joke. All the negative reviews already here say it all.
MP
Ms. PATRICIA F.
CenterWell Pharmacy, a Humana Company, is Awful!
CenterWell Pharmacy is part If Humana Healthcare Insurance. For members, Humana pressures customers to use them. They keep pushing you via voicemail, text and email to transfer all your prescriptions to them. They are relentless. If CenterWell Pharmacy was a good services provider, that would be ideal, but they are are substandard at best. Additionally, their prices are usually the same as retail pharmacies, so rarely do you see a cost savings benefit. This is just another example of healthcare insurers trying to profit from customers over and over again but not to our benefit.
My biggest issues have been:
1) They tout they actually process “100 day” refills usually a week before due for refill to account for mail order shipping. All too often they don’t build in that buffer so refills arrive late, not early.
2) Steer clear of ordering any prescription from them that can only be refilled every 30 days. They are wholly incapable of managing that level of responsiveness. Don’t believe anything they say, as you will be the only one who suffers the consequences.
3) Customer Service will confirm a processing date to ensure tinely delivery only to have it, many times, be a week later, when you are all out of meds.
4) The Centerwell Pharmacy user platform is a joke. They information is never current. You’ll receive a text confirming your auto refills are being processed, but when you check online, no confirmation of that shows. It is so unreliable, the only way to check what is real, is to call Cust Svc, and they aren’t even sure or right with the info they give you.
If you are stuck with Humana and CenterWell Pharmacy, as I am, my best suggestion is to get as many refills as possible locally vs. their mail order, if pricing is the same, which it usually is. Walgreens, CVS, etc can usually get a med refilled same day or next. CenterWell will take a minimum of 5-7 days, so there is no room for error. Good luck!
PC
PANASONIC CONSUMER A.
Worst Selection of OTC Items
The selection of Humana's over-the-counter items 2026 are not worth looking through. I cannot believe they don't even have dental picks, skin lotion, toothpaste is $4.00 for what I can get at Dollar General for $1.00, and there's nothing else I can use. It's a total scam. Here I am paying for this insurance. A few years ago, another health provider gave customers $160 every 3 months and they had items and brands people wanted. I think Humana should discontinue this lousy selection. They'd be better off not offering anything. It's just another way to entice customers for their own greed.
AM
Amy
THE WORST CUSTOMER SERVICE EVER
THE WORST CUSTOMER SERVICE! I called with a very straightforward issue and got told they were trying to escalate the matter. No they weren't they were trying to wait me out in the hopes I would hang up. NOPE. YOU ARE GOING TO MANAGE THIS PROBLEM.
DE
Deborah
Many of the OTC products are off brand…
Many of the OTC products are off brand and too expensive. The selections are horrible and need to be updated with better choices. We would be better off if Humana would let us order elsewhere.
SA
Sick and T.
Trying to get approved for a specialty…
Trying to get approved for a specialty drug. They approved the drug but not the dosage. They have been paying for it for the last 4 months. Suddenly they say the dosage is too high. Cs people could care less about the problem, supervisors are worse.
