HumanapharmacyReviews of humanapharmacy.com

Humana Centerwell otc for orders is about bad as it can get the worst of the worst the shipping label didn't have my apartment number on the package and it was delivered to another tenant apartment even though FedEx smartpost delivery driver saw that it didn't have a apartment number on it he went on ahead and sat the package by another tenants door anyway, and I live at 120 unit apartment complex and I had to walk around the apartment complex looking for the package by other tenants doors and luckily I was able to find it, I called centerwell otc and told the representative to make sure that my apartment address is in the system correctly on my packages being shipped and she told me that she wasn't able to make changes or see my address even though I've been using my physical address all alone to have my package from centerwell shipped with my apartment number listed on the packages, the representative was extremely rude & nasty and difficult to talk with a very unprofessional woman and she kept telling me to call FedEx and have them to straighten my address out when its not my responsibility to contact FedEx to straighten my address out its centerwell otc responsibility to straighten out the address glitch/ mistake that they made and it's not FedEx responsibility to straighten out centerwell otc incompetent employees mistake, this is the first time something like this has ever happened besides centerwell sending me the wrong products and once another customers order and centerwell otc has removed my apartment number from my address so how would FedEx know who apartment to deliver the package to, this is very alarming for a pharmacy company to deliver my packages without the full address information that's already on their files/system this is invasion of privacy of medical supplies being delivered with missing address information and extremely unprofessional and lack of concern on centerwell customers service otc employees department or who's ever handling the packages and shipping labels with the address listed because that's medical supplies and personal information being delivered so they should make sure that the address is correct to keep packages from getting in the wrong hands not intended for

All I ordered was an OTC product but a necessary one just the same. Ordered it on Dec 24th. FedEx did not recieve shipping instructions until Jan 7 of the following year! Subsequently it is now the 10th of January and still no product. And Humana wants me to use them for my prescriptions!! LMAO!!! I’d be dead waiting for them to arrive or not, who would know? So yeah if it weren’t for the $25 a month to spend there on OTC products, I certainly wouldn’t be bothered with the outfit!!

I have Centerwell Pharmacy since I signed up for Medicare with Humana . 10 years.The pharmacy is really difficult to deal with. They cancel my prescriptions all the time. When you get through on the phone, ( nearly impossible) usually they don't know why it was cancelled. Also, If you are filling a script close to year end, regardless of the number of refills, they cancel your script. Reason? Because they want to make sure you have coverage in January. Its a real headache going back to the doctor over and over. Just spent 1:50 minutes to find out they could not fill my order because they needed " clarification" from my DR and the DR isnt getting back to them. Turns out, they had the wrong number. Its just chaos there. Choose anybody else.

If i could rate Centerwell pharmacy zero stars I would! I spent 2 hours on the phone, was transferred 4 times, just to find out which prescriptions were covered and how much they would be, and still didn't get the answers I needed. I couldn't understand them, and didn't get any answers, can't imagine what the ordering would be like! I finally hung up, useless people! bring the call centers back to America!!!!

Humana's CenterWell pharmacy benefits for OTC are decreasing rapidly and even when you do order and have to wait 7 to 14 days for delivery day use a delivery service that will leave it on the sidewalk in front of your house and sometimes not at all as today. When you try to call Customer Service it's over a 10 minute wait and when they finally answer they have representatives that are asking you are you calling for Humana CenterWell pharmacy which is the only number that you're calling and then when you engage about non-delivery they immediately transfer you to another department for a total of 20 minutes wasted

Working with or receiving care from CenterWell Specialty Pharmacy has been a frustrating experience on multiple levels. The company operates with a noticeable lack of professionalism, both in how they treat their employees and how they handle patients. Leadership often seems disconnected, unresponsive, and more focused on metrics than on people — which creates a toxic and disorganized environment. Employees are overworked, under-supported, and rarely acknowledged for their efforts. There’s little to no genuine communication or transparency from management, and feedback is often ignored. The culture feels inconsistent and reactive rather than intentional, making it difficult for staff to do their jobs effectively or feel valued. From the patient side, delays, miscommunication, and a lack of empathy are common. Leadership doesn’t seem to prioritize patient experience or employee well-being, which ultimately affects the quality of care provided. Overall, CenterWell Specialty Pharmacy has tremendous potential but is held back by poor leadership, low morale, and a lack of accountability. Until leadership truly invests in their people and processes, both employees and patients will continue to suffer the consequences.

Medicare Part D signup is near. Whatever you do, do not choose Centerwell/Humana. Customer service is awful. They notify you that a Rx will be shipped on a certain date and then tell you that you cancelled the order. They take a long time to fill orders advising you that the pharmacist is filling your order-and they are not. Better alternatives than this badly managed organization

I have Humana Medicare Advantage. I get a measly $50 in OTC products every quarter, it used to be a debit card I could use at retail stores. This year they took away the card and I am forced to use Centerwell. Prices for products are several times higher than at most retail stores, and shipping has gotten steadily worse. My most recent order has been sitting in one place for a week because they used the cheapest FedEx shipping option. If Humana ever says I have to get my rx meds through Centerwell I will change my insurance plan.