HumanapharmacyReviews of humanapharmacy.com

Many of the OTC products are off brand and too expensive. The selections are horrible and need to be updated with better choices. We would be better off if Humana would let us order elsewhere.

Trying to get approved for a specialty drug. They approved the drug but not the dosage. They have been paying for it for the last 4 months. Suddenly they say the dosage is too high. Cs people could care less about the problem, supervisors are worse.

Thank you all for previous comments!! I am new to Humana this year and I have just reviewed the OTC list of products for 2026. So very little to choose from and descriptions are so vague, not to mention the "Compare List" tells me almost nothing. So very disappointed in this so-called benefit. As seniors, we deserve better choices for our needs!

Ordered over the counter items over a week ago, took four days just to acknowledge the order was being processed and now the days later and still haven't received the shipment. I was unimpressed with the very limited selection of items available and all appears to be off brand, cheap items so doesn't even make the quarterly money I receive work it at all. Others I have had allow me to shop at drug stores. Of this is how they handle OTC shipments, I sure as hell am not allowing them to process my necessary meds. Just another way to screw seniors out of benefits we long ago earned.

Worst Experience ever. Still waiting to get specialty script approved and filled after 6 weeks! Would highly recommend a different RX plan for Medicare!

The OTC allowance is awful. Most items are off brand cheap things a healthy senior won't use. No decent toothbrushes, skin care, vitamins, collagen, or anything else useful. Very bad.

Ordered a 90 day supply of medication to save money. They took my money through After Pay and I never heard anything more until I called looking for my prescription. Was told they had not received payment, however my bank showed they had received payment the day of the order. Center well uses After Pay yet they have no records of funds received by After Pay. I spent over 2 hours on the phone with them getting the run around. Do NOT ever use them for anything. You will just get passed around a circle on the phone. If I could give them 0 stars I would.

The OTC option is a joke. You have to order on line and the item is shipped. You'll receive your order in about 4 days to a week.