HumanapharmacyReviews of humanapharmacy.com

NEVER use this CenterWell! I called 2 days ago to verify my scripts were ready to send out and they said they were. I called today to make sure they were sent out and they were NOWHERE to be found!! After some searching, they tell me that THEY CANCELLED ALL my scripts because they didn't have ONE in stock. There was a note on file saying they contacted my doctor telling him that they were all cancelled. This was a LIE!! My doctor was FUMING, as this fiasco took up 2 HOURS of his practice, tied up his phone lines and wasted MY time to get this straightened out. I was supposed to have my medications 2 days ago. They were sent in electronically 11 days ago. Do NOT use this pharmacy!! They lie to cover themselves and their mistakes and you will be the one to suffer for it!

Absolutely horrible and misleading service. They refuse to respond to enquiries and provide false information if and when they do. Their pricing is ridiculous with items priced 3 & 4 times higher than a local pharmacy.... no doubt more government rip-offs and no concern for the needs of Medicare recipients. Still don't have my items after they were promised a week ago. Not a single reply to my multiple enquires.

First, the computer system is an unmitigated disaster. (During my career, I worked on computer systems at various healthcare companies. They're all very old, convoluted messes.) Second, their representatives don't know what they are doing. I was transferred four different times, (each time without telling me) having to repeat my information again and again. Yet after all that, I still didn't get my trivial issue resolved. Someone finally told me to call back during normal business hours. The main reason I stay with Humana is that other Medicare Advantage plans are as bad or worse. At least with Humana, I've become accustomed to their screwy systems. With a new provider, I'd have to start over from scratch. Sometimes it's better to stay with the devil you know than the devil you don't.

I spent parts of 3 days and online chatted with 4 different representatives in an attempt to transfer my prescriptions to CenterWell. Each representative provided totally different instructions on how to acccomplish the transfer process. The 4th representative finally entered all of the information manually to send off a request to my physician for authorization to fill the prescriptions. This experience left me questioning whether all representatives are operating under the same procedural guidelines and just how comprehensive their training is. I will be monitoring my experience with CenterWell quite closely.

Centerwell pharmacy OTC is a bad joke. They double and triple the price,while sending you the cheapest useless products. Their vitamin supplements are deliberately displayed so you cannot see entire label, their "aids" are made in China or India and are cheap junk, even simple bandaids bleed through and won't stay on! Their pain patches fall off in the first hour no matter if you just showered, cleaned the area with alcohol, or even added adhesive tape (patch just sags between the tape). Humana Pharmacy wasn't great, but it was tolerable.....Centerwell should lose their license.

They don't seem to have a server that is able to handle the traffic. I have tried to get into my account, my meds and my otc at least 10 times already this morning. Always get a message that my browser is unable to get into theirs. Humana screwed all of us when they bought centerwell. Have Medicare and can't afford the co-pays if I don't use this disgusting company. The refill screen (the only one I can access) shows that the meds I am out of were refilled on 1/23/23. I got a letter telling me that my doctor denied one. I have two refills left. Haven't seen the ones I need. Anyone have a suggestion on how to refill them short of using another pharmacy.

The Centerwell pharmacy that Humana has switched to will not refill my doctor's prescription after many tries and now I'm out of a mandatory script

Part One: When you phone Humana, or their Centerwell Pharmacy (Mail order delivery) the digital voice reads your phone number back to you and asks if this is the number they should use to call you back. This is confusing are they not going to connect you, but will call you back later? Instead they should say: Is this your preferred phone number ? The voice reads you phone number in a very confusing way. Let's say your phone number is: 235-678-9872 The voice says 23 56.... etc. Now humans always speak the area code as one unit, the next 3 digits as a unit and the remaining 4 digits as a unit. You are likely to be confused when the number is not read back using the normal, accepted, segments. This error is unforgivable and shows that Humana does not have a single person on the staff to give feedback and correct stupidities like this. Part Two: I signed up for CenterWell Pharmacy for mail order delivery of my medications. I was told 7-10 days for delivery. Two of my 3 prescriptions were cheaper than my local pharmacy. I never got either deliveries. No phone call to tell me that due to some problem nothing would be shipping. I got an e-mail telling me to check my order status on-line. I had setup an on-line account already. I logged in and saw there was a problem, the order could not be fulfilled. I was about to run out of important medication, so I ended getting it from my local pharmacy. Still no phone call, I tried to find out what the problem was using the on-line account, but I could not until I had setup a 2 Factor security, which I did not wish to do. There was no alternative, so I phoned. I got someone whose foreign accent was so strong I had to ask for him to repeat what he was saying 4 times before I could understand what he was saying. I finally understood that they could not get a response from one of my doctors, and there was no refill available. To cancel the account Iwas connected to a native speaker who was very understanding and explained that I could an extra helpful representative assigned to my account who would make things much easier. At this point I did not want to waste anymore time, or worry about getting my meds on time so I had them close my account. Humana Centerwell Pharmacy needs to fix all these problems if they want to get and keep clients. I'm taking the time to give this feedback because there is no other way for the company to listen and I'm trying to help them improve the way they do things.