Hugterra™Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Erin J.
fast response and great feedback . I didnt have a problem at all . Very professional !
Response from Hugterra™Jan 7, 2026
Thank you so much for your kind words! We’re glad to hear everything went smoothly and that you found our response fast and professional. Your feedback truly means a lot to us, and we appreciate you taking the time to share your experience.
Todd A.
Only had the unit for 2 days and my dog chewed the remote. Customer service email was prompt and they offered a free remote for a 5star review. So far I've only used the massager for 2 times, so still too early for me to give a thorough review but so far the customer service is good.
Response from Hugterra™Jan 7, 2026
Thank you for sharing your experience with us! We’re sorry to hear about the remote, but we’re glad our support team was able to help quickly and provide a free replacement. We hope you continue to enjoy using the massager, and we truly appreciate your kind words about our customer service. Please feel free to reach out anytime if you need further assistance — we’re always here to help!
David M.
Great customer service, quality product
Response from Hugterra™Jan 7, 2026
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with both our customer service and the quality of the product. Your support truly means a lot to us. If you ever need assistance or have any questions, we’re always here to help.
BRODSKY ELLIOTT P.
Hugterra has been very responsive to our needs. The product was not right for us and they have helped us return it.
Response from Hugterra™Jan 7, 2026
Thank you for sharing your experience with us. We’re glad to hear that our team was responsive and able to assist you with the return process. While we’re sorry the product wasn’t the right fit for you, we truly appreciate your understanding and kind words. If you ever have questions or need assistance in the future, we’ll be happy to help.
John
Customer service was helpful.
Response from Hugterra™Jan 7, 2026
Thank you for your feedback! We’re glad to hear that our customer service was helpful. If you ever need assistance again, please don’t hesitate to reach out — we’re always happy to help.
Sherri C.
Customer service was awesome! Thanks for your help!
Response from Hugterra™Jan 2, 2026
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service. If there’s ever anything else we can help you with, please don’t hesitate to reach out. We truly appreciate your support!
Jenny F.
The product i ordered was great. Un fortunately I can't use it due to chronic pain in my back and possible surgery. The company was very quick to reply to my request to return. I know someone else who can use this. Thank you for being quick and helpful.
Response from Hugterra™Jan 1, 2026
Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about your chronic back pain and wish you all the very best with your health and any upcoming treatment. We’re glad to know you were satisfied with the product quality and our support team’s responsiveness. It also means a lot to hear that someone else will be able to benefit from the product. Please don’t hesitate to reach out if we can assist you in the future. We’re always here to help.
Dawn S.
I had a great experience returning this product after realizing it wasn’t needed. Customer service was excellent—friendly, responsive, and incredibly helpful. They worked with me right away and made the refund process quick and easy, with no hassle at all. It’s refreshing to deal with a company that truly stands behind its service. Highly recommend!
Response from Hugterra™Jan 1, 2026
Thank you so much for your kind words and thoughtful review. We’re delighted to hear that your return experience was smooth and that our customer service team was able to assist you promptly and effectively. Providing friendly, responsive, and hassle-free support is something we truly value, so it means a lot to know we met your expectations. Your recommendation is greatly appreciated and motivates us to continue delivering the best service possible. If you ever need assistance in the future, please don’t hesitate to reach out—we’re always happy to help.
