Hugterra™Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Dana
Ease of use, good instructions and comfortable to rest your neck on
Response from Hugterra™Jan 17, 2026
Thank you so much for your feedback! We’re really glad to hear that you found the massager easy to use, well-explained, and comfortable to rest your neck on. Your experience means a lot to us, and we truly appreciate you taking the time to share it. If you ever have any questions or need assistance, we’re always here to help
jesse B.
I've had neck pain on and off for decades. The neck massager helps prevent pain when I use it at night before bed and when I first feel neck pains coming on. The charging chord began to fray and I reached out to the company to purchase a new one. They sent me one at no charge.
Response from Hugterra™Jan 17, 2026
Thank you so much for sharing your experience with us! We’re really glad to hear that the neck massager has been helping you manage and prevent your neck pain, especially when used before bed and at the first signs of discomfort. We’re also happy we could assist with the charging cable and get a replacement out to you at no cost — your comfort and satisfaction are very important to us. If you ever need anything else or have questions, please don’t hesitate to reach out. We truly appreciate your trust in us!
Chris
I ordered and used the product. It wasn't as strong/impactful as we thought it would be, however, it's comfortable enough to use at times. The remote didn't work for which Hugeterra is providing a 50% refund (product can be used manually).
Response from Hugterra™Jan 15, 2026
Thank you for sharing your honest feedback with us. We appreciate you giving the product a try and are glad to hear that you found it comfortable to use, even if it wasn’t as strong or impactful as you initially expected. We also apologize for the inconvenience caused by the remote not working. We’re happy that our team was able to assist by offering a partial refund, and that you’re still able to use the device manually. Your feedback is valuable to us and helps us continue improving both our products and customer experience. If you have any further questions or need additional support, please don’t hesitate to reach out. We’re always here to help.
Carlos S.
The products that arrived were very high quality, came with headache patches and gummies. The belt was very well made. I had to get extra straps because I have a big belly but it’s very good and the company customer service was very accommodating with me once I explained what I needed to make it work. It heats well and massages too. The charge port is usb-c so your iPhone charger can charge it, but it comes with a charge cable. The modes are easy to understand and set. I couldn’t ask for more. Very good
Response from Hugterra™Jan 14, 2026
Thank you so much for taking the time to share such detailed and thoughtful feedback! We’re truly delighted to hear that you’re enjoying the quality of the products and that everything—from the belt design and heating/massage features to the USB-C charging and easy-to-use modes—met your expectations. We’re especially glad our customer support team could assist you with the extra straps and help make the belt work comfortably for you. Your kind words mean a lot to us and motivate our team to continue delivering both quality products and attentive service. If you ever need anything else or have questions in the future, please don’t hesitate to reach out. We truly appreciate your support!
Tenah S.
I ordered the belt and it works great. So far less muscle spasms. It's only been 3 weeks.
Response from Hugterra™Jan 11, 2026
Thank you so much for sharing your experience with us! We’re really glad to hear that the belt is working well for you and that you’re already noticing fewer muscle spasms after just three weeks. Consistency is key, and it’s great to know you’re seeing positive results so far. If you have any questions, need tips for best use, or require assistance at any point, please don’t hesitate to reach out. We truly appreciate your feedback and wish you continued relief and comfort.
Eric C.
Unfortunately, I need to have surgery and the device did not work for my condition three herniated disc in my neck. It felt good but wasn’t enough for me and my condition. thank you for letting me keep it and refunding.
Response from Hugterra™Jan 10, 2026
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your condition requires surgery, and we understand that while the device provided some comfort, it wasn’t sufficient for your specific needs. We appreciate your kind words and are glad we could assist by allowing you to keep the device and processing the refund. Your feedback means a lot to us and helps us continue improving both our products and support. We sincerely wish you the very best with your upcoming surgery and a smooth, successful recovery.
Cheryl S.
The Hugterra felt good as I was using it. Unfortunately this product didn’t work for my particular issue which actually required surgery, but customer service was great as far as my return.
Response from Hugterra™Jan 8, 2026
Thank you for sharing your experience with Hugterra. We’re glad to hear that you found the product comfortable to use and that our customer service team was helpful during your return process. We completely understand that some situations require different solutions, and we appreciate your honesty in letting us know. Your feedback helps us improve both our products and support for future customers. Wishing you the very best with your recovery and overall wellness.
Carole W.
I received my hugterra on time and it was as described but unfortunately I wanted something that I could wear all day so they offered me fifty percent of refund and I could keep the product which was very reasonable also there response was very prompt
Response from Hugterra™Jan 7, 2026
Thank you so much for sharing your experience with Hugterra! We’re glad to hear that your order arrived on time and matched the description. While we understand it wasn’t exactly what you were looking for in terms of all-day wear, we’re happy we could offer a solution that felt fair and reasonable to you. It also means a lot to know that our team’s prompt responses made the process smoother. We truly appreciate your feedback and thank you for giving Hugterra a try!
