Hugterra™Reviews of hugterra.com

I ordered the Hugterra Neck Massager over a month and half ago. After not receiving any shipping information or acknowledgment after a month of the purchase date, I e-mailed the company only to receive a bogus tracking link. Again, after 2 additional weeks, I contacted the company again, and was sent a second bogus tracking link. No product was ever received.

It’s selling sub par merchandise, then saying return shipping costs are on the customer, offering 30% of refund and keep the worthless product. But if you write them a 5 star review they will give you 50% back. Very unethical and disappointing. I should of known by the advertising but I just wanted to get my wife something for her bad neck.

07/05/25 UPDATE **Hugterra is offering a refund but ONLY IF I first remove this review. This is NOT how a reputable company operates. I told them I purchased in good faith, I would remove this review AFTER a refund was issued. They said no. BUYER BEWARE! *For them to say "Our goal is never to mislead, but to find a solution that is both fair and transparent." Is offensive. If they were transparent, on their return page it would say "to return products, U.S. buyers must pay international shipping fees", instead they show a U.S address. ======================================= I would give this negative stars if possible. The product took 2 weeks to arrive, so I began to be suspicious about where it was coming from. The packaging was terrible, the shrink wrap was loose, the box crushed in. The product itself had a horrible smell and all it did was vibrate slightly. I immediately requested a return, it took days to get a response. But here's what they said: Thanks for reaching out about your recent order. I see that you are requesting a return. I'm sorry that you were unsatisfied with your purchase. I'll do everything I can to make this right. We stand behind our products and, more importantly, our customers. Our Return Warehouse is in Belgium (most of our customers come from the EU, so we have it there). Please note that shipping costs may be high due to the weight of the package & distance. We are a company that delivers internationally free of charge, when it comes to returns we will not be taking responsibility for the payment of shipping labels. Customers who wish to return their order are responsible for producing and paying for the shipping label. We will only be required to provide the address for the return and will not be paying any extra charges. We, as a company, will be at a loss on this order either way, so here's what we could do to make things easier for you: We're happy to let you keep the item (maybe it comes in handy one day, perhaps it can be gifted), to help you avoid paying the hefty shipping fees, and we'll still instantly refund you 30% of what you paid. That may end up being a little more than what you'd be left with if you were to pay a return fee, so I think this would be a lot cheaper. We'll take the loss, no problem. Your happiness is our goal. I'm trying to make sure I don't let you go with the least beneficial option for you, which in this case would be the return. Let us know how you wish to proceed. They list their address as 16192 Coastal Hwy, Lewes, Delaware, 19958, United States, so this feels like an absolute SCAM. I plan to dispute the charge on my cc and hope the cc company supports me. I am furious

I ordered the Hugterra on May 20th and it still has not arrived. I have sent a few emails to the company asking why it is taking so long. I have not received any reply’s. When I check the shipping it shows that it is in Chicago since June 10th. Update-as soon as I posted this review I heard from the company and they are trying to figure out what the hold up is. I will update as soon as I receive the Hugterra. Hopefully I can give them a 5 star soon.

I bought this thru an online seller who was very accomodating, but this product is basically a neck pillow. It takes a long time to get a full charge and when it is, the motor sounds like it is going to die any moment. some of the silver nodes, which probably have no function anyway, have already come off- in one week of use. No matter how cheap, this product is not worth it. roll up a small pillow and place it behind your neck- then use the $ to get something else.

Absolute ripoff. I inquired if they were a US company and they said they are. The product shipped from China and when I asked them to honor their 60 money back guarantee, they did not. They need to be reported to the BBB. Here is the email sent to me assuring that it is from the US and their follow-up, which completely contradicts what they say: Hello Jo, Thank you for your question. The product is manufactured in USA, and it is designed, tested, and shipped from the USA to ensure quality and customer satisfaction. We work closely with our manufacturing partners to maintain high standards in both materials and performance. If you have any other questions or need more information, feel free to reach out—we’re happy to help! Best regards, I would like to get your refund processed as quickly as possible. So, here's the address for the return: Hugterra Jozef Huysmanslaan 801651 Beersel, Belgium Once you ship the package back, please send us the tracking number and/or the receipt. Please note that when it comes to returns we will not be taking responsibility for payment of shipping labels which is stated in our Refund Policy. If you change your mind and prefer a 50% partial refund instead to avoid paying hefty return fees, we can process it instantly. Just let me know!

This company cannot be real. This product is piece of JUNK. Worthless. All of their endorsements by media are lies! The web page is just a fake. The reviews are all fake as well. DO NOT BUY! And if you make the mistake then dispute the charge with your credit card company.

Website was like a spell, I was hooked... made in the USA, US doctor video, promises, tech ...all the things. Bought the product, fell under the upsell buy two spell. I did it. Got the product. One use and I needed to go to the chiropractor to reset. I was laid out for a day and half with a migraine I've never had. DO NOT BUY THIS!!! - FRUADLENT MARKETING - no 60 DAY money back guarantee. They're based in CHINA, made in CHINA the whole website is FAKE! DO NOT BUY THIS DANGEROUS DEVICE --- shipped from CHINA -they will only refund if you ship and pay shipping and they say, "However your return shipping will cost more than the device so how about we give you a 30% refund and you can keep it." No thanks. Credit card dispute underway.