Hugterra™Reviews of hugterra.com

I have called and emailed and have not gotten a response I received my back brace and it only lasts for about 10 minutes the back brace is great but takes hours to charge and can only get 10 minutes out of it very frustrated that I can not get anyone to answer either calls or emails.

I have been trying to contact someone at Hugterra about a non-working piece of equipment. To no avail. I have emailed and called for 4 days and have not received a response or anything. I am so disappointed and frustrated at this point. Why would you sell equipment with a guarantee if your are not going to respond to your customers. This is piss poor service, not to mention an expensive piece of equipment.

I received my Hugterra a couple of weeks ago and really enjoyed it for several days, but then it stopped working. No matter how long I charge it, it either works for a couple of minutes or not at all. Very disappointing. I emailed customer service but no response. Looks like I'm out the money spent - not cheap - I wouldn't mind but it doesn't work

I just received a response from Hugterra wherein they effectively admit the misleading nature of the refund policy stated on their customer support page where the only address noted for their place of business D is in Lewes, Delaware. The company deceitfully offered my a 70% refund and also "kindly asked" me to consider taking down my review on Trust Pilot. When I accepted the 70% refund offer and promised I said I would take down my initial review after the credit posted to my credit card, I received a reply stating that the company need me to take down the review first and screen shot my "new" review and send it to them. That would then be forwarded to the appropriate department to determine if my new posted review qualified for any refund. I do not want this Hugterra product because it is very cheaply made (I've recently learned in China, not Belgium where the company surprisingly informs customers their returns for any refund must be sent AFTER STATING THAT THERE IS A 60 guaranteed refund if the customer is not satisfied with their product and then lists on the refund policy page of their website the Lewes Delaware address as the address for the company's place of business. Again, I would give Hugterra no stars if that was an option. It is very cheaply made and operates like a piece of junk. The neck massager does NOT work to alleviate nerve pain in the neck as the company advertises, to the contrary, it greatly exacerbated my pain. To reiterate, I immediately emailed customer support to start the return process as they directed expecting at most to be given a return authorization code to note on the return. I was stunned to be informed that I would have to "return" the neck massager to a "Returns Warehouse" in Belgium at "great expense" to me. (Italicized words are Hugterra's) The company offered a 30% refund, allowing me to keep the massager - "perhaps you can gift it". Then a 50% refund. I did not have a chance to reply to these emailed offers from the company so I don't know how sincere and honest they would have proved to be. However, as soon as Hugterra saw my review on Trust Pilot I received the misleading offer to refund me 70% with no contingency or requirements set forth; only Hugterra "kindly requests you (I) consider taking down your (my) review." Again, the Customer Care/Refund Policy on the company's website, which I checked prior to ordering, listed the company's business address as 16192 Coastal Hwy, Lewes, Delaware, 19958. I never imagined the 60 guaranteed refund would require me to ship the product to Belgium "at great expense". This surprise requirement smacks of a deceptive business practice, resulting in the consumer being mislead and deceived as to the return/refund policy and ultimately being defrauded and cheated out of the purchase price of the product by Hugterra. When a company has to engage in these sorts of practices to unload their product, they have no product worth paying for.

They delivered my $250+ order to the wrong address and the customer service has been poor. I sent an email and they said it was sent to richmond. Not even giving the details of the address they sent. On my end it looked like they delivered to Richmond, CA and not my address in Richmond, VA. I called there number and the said they were busy and hung up. Feels like a total scam.

I purchased the Hugterra directly from their website in March and when it worked it did help. Unfortunately the vibrating feature no longer works and they won’t replace it as it’s past 60 days. I would avoid and spend your money elsewhere.

I contacted Hugterra I told them that after using the machine, my neck was far worse than before. I told him I wanted a refund. They told me that the machines come from Belgium and it would be very expensive for me to return the machine and that they would give me some money back if I gave them a good review on trust pilot. I did give a review and now I am explaining exactly what happened. The machine does not work for me and I don’t know about any other people but for me it made my neck worse. I’ve not heard from them since and I don’t expect to hear from them, but just don’t rely on these reviews because some of them are not as stated.

Hugterra, it is repulsive that you continue to lie. I counted, our back and forth emails amounted to 17 exchanges all in all because you’ve been offering and encouraging me to take 30%, then 50%, then 60% refund. and all the time I am willing to return your ineffective and uncomfortable product back to Belgium even though you have Delaware as your business address. A 60- day money back guarantee should exactly and simply be that. The truth is, you deceive your customers of that money back guarantee. You’re not truthful about your shipping address. And truthfully, you’re discouraging me to return that thing by offering less than 100% refund.