Hugterra™ Reviews | Read Customer Reviews of hugterra.com

Hugterra™ Reviews | Read Customer Reviews of hugterra.com

Hugterra™ reviews

Showing 354 reviews with 5 stars · Clear filters

Jan M.
Feb 5, 2026
I really hit the jackpot with these…
I really hit the jackpot with these Hugterra products! I'd been a chiropractic regular for many years, and now I haven't been to one since! I have the belt, neck, & pillow and they do what no chiropractor ever did. When my back hurts, I get on that belt & 20 minutes later I can get up & go again...no pain. I use the neck so never have neck pain anymore! And that little pillow is great! Love it all!! It's a gift from heaven.
Response from Hugterra™Feb 10, 2026
Thank you so much for your review Jan, it means everything to us!
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Aaron S.
Feb 4, 2026
I bought the product and gave it a try
I bought the product and gave it a try. Although it did feel good it wasn’t for my problem. I asked to return it and they said shipping cost would be high and they don’t pay for return. They said they would give me a 50% refund if I left a review.
Response from Hugterra™Feb 10, 2026
Thank you for your feedback!
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Alanna
Feb 4, 2026
Prompt Customer Service
I emailed about returning the product because it wasn't giving me the results I had hoped for and they responded quickly. Since the product has to be returned overseas and this is costly they instead offered me a 50% discount to keep the massager. I should have read the fine print but went with this option.
Response from Hugterra™Feb 10, 2026
Thank you for your feedback, Alanna
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Jonathan S.
Jan 30, 2026
The device worked well but was not designed for my wife's condition
The device worked well but wasn't designed for my wife's condition (we were desperate enough to try anything). So when we needed to return it for a refund, customer service was very responsive.
Response from Hugterra™Feb 1, 2026
Thank you so much for the review Jonathan, we appreciate it!
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Russell S.
Jan 30, 2026
Received the product
Received the product. I had some questions regarding rte operations of the device and customer service was awesome.
Response from Hugterra™Feb 1, 2026
Thank you for taking the time to leave a review Russell, we really appreciate it!
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Kristi P.
Jan 28, 2026
The customer service from this company…
The customer service from this company is wonderful. I purchased this product in December and used it regularly. Unfortunately for me, it did not provide the relief I had hoped for. More often than not, I was more sore the day after using it. I requested a return on Monday and had a response by Tuesday. I should have read the return policy closer, as it states the return must go to a warehouse in a different country and I would be responsible for the shipping. That would have been close to $50 USD. The company offered me a 50% refund and told me to just keep the product. I thought that was a very fair offer.
Response from Hugterra™Jan 29, 2026
Thank you so much for taking the time to share your detailed and thoughtful feedback. We truly appreciate your kind words about our customer service, and we’re glad we were able to respond quickly and work toward a fair resolution for you. While we’re sorry to hear that the product didn’t provide the relief you were hoping for, we completely understand that results can vary from person to person. We’re grateful for your understanding regarding our return policy and are pleased that the alternative solution we offered felt reasonable and fair to you. Your satisfaction and trust mean a great deal to us, and feedback like yours helps us continue improving both our products and support. If you ever have questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support.
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Joni T.
Jan 28, 2026
The customer service response time was…
The customer service response time was super fast and offered resolutions.
Response from Hugterra™Jan 29, 2026
Thank you for your kind feedback! We’re really glad to hear that you had a positive experience with our customer service and that our response time and resolution options met your expectations. Providing quick, helpful support is very important to us. If you ever need assistance in the future, please don’t hesitate to reach out—we’re always happy to help.
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Sherry M.
Jan 28, 2026
I ordered this product after I was in a…
I ordered this product after I was in a rear end collision and have experienced neck problems. The message function and heating pad have helped some with my neck pain.
Response from Hugterra™Jan 29, 2026
Thank you for taking the time to share your experience with us. We’re really glad to hear that the massage function and heating pad have helped provide some relief for your neck pain following your accident. Your feedback means a lot to us, and we truly hope the device continues to support your comfort and recovery. If you ever have questions about usage or need assistance, please don’t hesitate to reach out—we’re always here to help.
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