Hugterra™ Reviews | Read Customer Reviews of hugterra.com

Hugterra™ Reviews | Read Customer Reviews of hugterra.com

Hugterra™ reviews

Showing 354 reviews with 5 stars · Clear filters

eszter K.
Jun 10, 2025
see above
The reason I gave 5 stars is for the customer service that they provided for me. I had to return my Hugterra. With all the difficulties of returning,(should I have read the small print, I would have understood these difficulties) I was given an acceptable solution.
Response from Hugterra™Jun 12, 2025
Thank you so much for your thoughtful feedback and for the 5-star rating! We’re truly glad to hear that our customer service team was able to support you and provide a satisfactory solution despite the return challenges. Your understanding means a lot to us, and we’re always here to help if you need anything in the future.
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Jen
Jun 10, 2025
Kind Customer Service
I ordered two of these massagers, to give as gifts, but unfortunately in the brief time between placing the order and receiving the items my circumstances changed. I contacted the company to discuss a product return and refund, and they reminded me that the company does not cover the cost of return shipping and that the freight costs to Belgium from USA would be prohibitive. Instead they suggested I keep the massagers and offered me a refund of 50% total cost. I have accepted their offer.
Response from Hugterra™Jun 12, 2025
Thank you for your feedback! We truly appreciate your understanding and are glad we could reach a solution that worked for you. While we understand that return shipping can be inconvenient, we do our best to offer alternative resolutions—like the partial refund—as a goodwill gesture to make the process smoother. If there's anything else we can assist you with, feel free to reach out anytime.
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Ben R.
Jun 10, 2025
Their customer service is really…
Their customer service is really helpful and responds in a timely manner . They fixed my issues and made everything right
Response from Hugterra™Jun 10, 2025
Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to assist you and make things right. Your satisfaction means a lot to us. If you ever need anything else, we’re always here to help!
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Sam W.
Jun 5, 2025
Helps my neck
Very helpful for my neck
Response from Hugterra™Jun 6, 2025
Thank you so much for your feedback! We're glad to hear the device has been helpful for your neck. If you ever have any questions or need assistance, feel free to reach out!
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Gregg L.
Jun 4, 2025
Great Customer Service
My order was literally lost in the mail, but Hugterra was super communicative and helped to resolve the issue promptly to my satisfaction. Thanks Hugterra!!
Response from Hugterra™Jun 5, 2025
Thank you so much for your kind words! We’re truly sorry your order was lost in transit, but we’re glad we could step in and resolve it quickly for you. Your satisfaction means everything to us, and we're always here to help whenever you need. Thanks again for your patience and support!
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Larry
Jun 3, 2025
All aspects of the Massage devise…
All aspects of the Massage devise worked as it should.
Response from Hugterra™Jun 4, 2025
Thank you so much for your feedback! We're glad to hear that all aspects of the massage device are working as expected. Your satisfaction means a lot to us, and we're here if you have any questions or need further assistance in the future. Enjoy your continued use, and thanks again for choosing Hugterra!
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Bonnie F.
Jun 3, 2025
I would highly recommend Hugterra
I would highly recommend Hug terra products they are also prompt with order & any questions you may have. I have a bulging disc in neck & spurs this has truly helped....
Response from Hugterra™Jun 3, 2025
Thank you so much for your kind words and for recommending Hugterra! We're truly glad to hear that our product has helped relieve the discomfort from your bulging disc and neck spurs. It means a lot to us to know that you’re experiencing real relief — that’s exactly why we do what we do. If you ever have any questions or need support, we’re just an email away. Wishing you continued comfort and wellness!
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Brooks W.
Jun 2, 2025
Hugterra is a easy and great company to…
Hugterra is a easy and great company to work with. Providing an easy to use, well made product.
Response from Hugterra™Jun 2, 2025
Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with Hugterra and are enjoying the product. Your feedback truly means a lot to us and motivates our team to continue delivering quality products and service. If you ever have any questions or need assistance in the future, we’re always here to help. Wishing you continued comfort and relief!
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