Hugterra™ Reviews | Read Customer Reviews of hugterra.com

Hugterra™ Reviews | Read Customer Reviews of hugterra.com

Hugterra™ reviews

Showing 354 reviews with 5 stars · Clear filters

Gene
Aug 8, 2025
Feeling good about purchase
We got to use our unit for four days and had defective charging port. We sent them photos of port and described what happened. They are replacing unit and not requiring we send them the defective unit. This is the kind of customer care that will build their business in a positive way. We already feel like the unit does what it should do and are hoping for long term solution with new unit. Thank you Hugterra
Response from Hugterra™Aug 9, 2025
Thank you for sharing your experience and kind words! We’re so glad we could quickly resolve the issue and get a replacement unit to you without the hassle of returning the defective one. Your satisfaction means a lot to us, and we’re happy to hear the unit is already working well for you. We hope the replacement provides you with lasting comfort and relief.
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Marie Helms C.
Aug 7, 2025
Hugterra is a great company to do business with.
Hugterra is a great company to do business with. I first ordered the neck massager and I love it. It makes your neck feel great! Anyone with neck problems should try it or just to help relieve the stress of the day! I ordered another item which just wasn't right for me. I'm sure it will work for most people tho. The company responded to my email quickly and helped to resolve my issues.
Response from Hugterra™Aug 8, 2025
Thank you so much for taking the time to share your experience with Hugterra! We’re thrilled to hear that you’re enjoying the neck massager and that it’s helping you feel great. We also truly appreciate your understanding regarding the other item and are glad we could quickly assist in resolving your concerns. Your support and kind words mean a lot to us, and feedback like yours inspires us to keep providing the best products and customer service possible. Wishing you many more relaxing, stress-free days ahead!
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KATHLEEN K.
Aug 5, 2025
Wellness Experience
Customer service is top notch. They handled any questions, issues, and concerns that I had promptly. I'm completely happy with the two products I have ordered and will be exploring more of what they have to offer.
Response from Hugterra™Aug 8, 2025
We’re so glad to hear that you’re happy with your experience and our customer service! Knowing that you’re completely satisfied with your two products truly makes our day. We can’t wait for you to explore more of what we have to offer and hope each product brings you the same level of satisfaction and comfort. Thank you for your trust and support — it means the world to us!
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Charlie and R.
Aug 4, 2025
We bought 3 items and my husband…
We bought 3 items and my husband particularly loves this product. It's helped a lot with decompression around his C7. He also loves the pillow, but didn't find the hand-like massager to be effective. US buyers beware-they don't have a US warehouse so making a return isn't feasible. Thankfully, customer service is great and they worked with us on an agreeable solution.
Response from Hugterra™Aug 8, 2025
Thank you for your thoughtful feedback! We’re so happy to hear that your husband is loving the product and finding relief, especially around his C7, and that the pillow has been a great addition as well. We understand that the hand-like massager wasn’t the perfect fit for you, but we’re glad our customer service team could work with you to find an agreeable solution. Your understanding and kind words mean a lot to us. We truly appreciate your support and hope our products continue to bring comfort and relief to your household.
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Wendy W.
Aug 4, 2025
This is great
This is great, I feel better already. So glad I purchased.
Response from Hugterra™Aug 4, 2025
Thank you so much for your kind words — we’re thrilled to hear you’re already feeling better! That’s exactly what we hoped for when we created this product. If you ever have any questions or need support, we’re just an email away. And if you'd like to share your experience with others, we’d love a quick review! Wishing you continued comfort and wellness,
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Randy D.
Aug 4, 2025
Massage belt
Belt is well made arrived on time at a reasonable price
Response from Hugterra™Aug 4, 2025
Thank you for your kind words! We’re glad to hear the belt arrived on time, is well made, and met your expectations in both quality and price. Your satisfaction means a lot to us — and if there's anything else we can do for you, please don’t hesitate to reach out. Wishing you all the best,
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JSW
Aug 4, 2025
I wanted to return the Hugterra
I wanted to return the Hugterra, so I requested a return and refund, they were quick to respond and worked me through the process.
Response from Hugterra™Aug 4, 2025
Thank you for taking the time to share your experience. We’re glad to hear that our team was able to assist you quickly and guide you through the return and refund process smoothly. If there's anything else you need or if we can help in any way moving forward, please feel free to reach out. We’re always here to help!
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Dyanne N.
Aug 4, 2025
This product was great for my chronic…
This product was great for my chronic neck pain! I like the option of heat or massage also!
Response from Hugterra™Aug 4, 2025
We’re so happy to hear that the product has been helpful for your chronic neck pain — that’s exactly what we hope for! We’re also glad you're enjoying the heat and massage options. If you ever have any questions or need support, don’t hesitate to reach out. Wishing you continued relief and comfort!
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