Hugterra™Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 354 reviews with 5 stars · Clear filters
Bruce T.
I think this Hugterra will help out a lot to relieve stress on my sciatic, plus give me the support to my lower back, thank you Hugterra.
Response from Hugterra™Aug 28, 2025
We’re so glad to hear that the Hugterra is helping you find relief and support for your back and sciatica. Your comfort means everything to us, and we truly appreciate your kind words. Thank you for choosing Hugterra!
Susan V.
I bought the Hugterra massager. It arrived faster than I thought it would. I have tried it a couple of times now, and it seems to be relieving some neck tension. But caused pain due to i have herniated discs in my neck. So I am unable to use it. If you try and return it, the company is in Belgium so it is expensive to return it. They do not cover shipping to return the massager.
Response from Hugterra™Aug 24, 2025
Thank you so much for taking the time to share your positive experience! We are thrilled to hear that your shipment arrived quickly and that the massager is already helping to relieve your neck tension. We truly appreciate you choosing Hugterra.
MK
I have now used it twice and I noticed a slight effect. 🤗
Response from Hugterra™Aug 24, 2025
Thank you for your feedback. We're glad to hear you're noticing an effect. Many users find that the benefits become more pronounced with consistent use over time. We hope you continue to enjoy it.
Giovana S.
My experience with this company is that they’re very communicative and have a very good customer service team that will help you out right away with your questions or concerns. Thanks for your help and understanding!
Response from Hugterra™Aug 24, 2025
Thank you so much for taking the time to share such kind words. We are truly delighted to hear about your positive experience with our customer service team. Providing helpful and timely support is our top priority, and it means the world to us to know we've achieved that for you. We appreciate you being a valued part of the Hugterra community.
Brenda G.
This product is made of high quality material and the heating component is better quality than others. The vibration component helps relax the muscles. I will continue to use this throughout my recovery.
Response from Hugterra™Aug 24, 2025
Thank you so much for taking the time to leave such a detailed and positive review. We are thrilled to hear that you've noticed the high-quality materials and that the heating and vibration components are effectively helping you relax and recover. It's wonderful to know that our product will be a part of your recovery journey. We truly appreciate you choosing our product and for sharing your experience.
Aaron D.
Well made and good quality product.
Response from Hugterra™Aug 24, 2025
Thank you for your wonderful feedback! We're so glad to hear you're happy with the quality of the product. We appreciate your support.
Michael L.
They were very responsive when it came to returns.
Response from Hugterra™Aug 24, 2025
Thank you for taking the time to share your experience. We are glad to hear that you found our returns process to be responsive and efficient. Providing clear and helpful customer service is very important to us. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Ray
Fantastic. Wonderful customer service which goes a long way in today’s world. I was not expecting such a wonderful experience both from the product and customer service. When I say customer service. I mean they put the customer before everything!
Response from Hugterra™Aug 24, 2025
Thank you so much for taking the time to share such kind and heartfelt words. We are truly touched by your feedback! It means the world to us to know that you had a wonderful experience—both with our product and with our customer service team. Putting our customers first is at the very heart of what we do, and we’re thrilled that this commitment shone through. We’re grateful for your support and hope to continue exceeding your expectations.
