Robert O.
The company is very respectful and…
The company is very respectful and timely in communicating. Unbeknownst to me the customer is that returns are unrealistic because items need to be sent to Europe at the expense of the customer. In lieu of an actual return the company offers a hefty refund 50%.
Response from Hugterra™Sep 15, 2025
Thank you for sharing your experience with us. We’re glad to hear you found our communication respectful and timely. We understand that international returns can sometimes be challenging, which is why we aim to provide fair alternatives such as partial refunds to ensure our customers still feel supported and valued. Your feedback helps us continue improving, and we truly appreciate your trust in us.