Hugterra™Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Katwiz
Very good customer service. Had to tinker with positioning of Hugterra to get the full effect but it works well. Great product!
Response from Hugterra™Sep 22, 2025
Thank you for your kind feedback! We’re glad to hear that you’re enjoying the Hugterra and found the best positioning to get the full effect. It’s wonderful to know both the product and our customer service met your expectations.
aimee C.
Great customer service, they reached out to me right away with my concerns
Response from Hugterra™Sep 22, 2025
Thank you for your feedback! We’re so glad our team was able to address your concerns right away and provide you with a positive experience.
stacy B.
Love my Hugterra! I have really noticed an improvement in the hump on my neck and started having my husband use it as well. I had an issue and customer service was very responsive, would recommend
Response from Hugterra™Sep 22, 2025
We’re so happy to hear that you’re loving your Hugterra and already noticing improvements! It’s wonderful that your husband is benefiting from it too. We’re also glad our customer service team could assist you quickly. Thank you for recommending us!
Mallory H.
I noticed as I get older, I have a neck hump. Never knew anything could help the hump. I came across Hugterra's neck massager. Product stated with the use of the massager, the hump could be improved or elevated. Excited to try Hugterra's neck massager with different modes. Since it arrived I have used the massager daily. I can feel something is changing. With use of the massager neck issues are better. Feel it is correcting alignment, adjusting posture and helping blood circulation. I haven't used the massager long enough for results, thou I feel it's working. With added features, heat, tens pulsating and stretching of the spine. I know other issues will be benefited.
Response from Hugterra™Sep 22, 2025
Thank you for sharing your detailed experience with the Hugterra neck massager. We’re so glad to hear that you’ve already started noticing positive changes in your posture, alignment, and overall comfort. It’s wonderful that the different modes and added features like heat and TENS are making a difference for you. Consistency is key, and we’re excited for you to continue experiencing the long-term benefits. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
Kelly H.
Easy to get a hold of with concerns and quick to address the concerns! Very suitable solution to my concerns and Am well pleased with the company! They did what they said they would do!
Response from Hugterra™Sep 18, 2025
Thank you so much for your kind words! We’re delighted to hear that our team was able to address your concerns quickly and provide a solution that left you satisfied. Your trust means a lot to us, and we’re so glad we could deliver on our promise.
Ted C.
Best thing sense sliced bread. The first few seconds I thought no way.. and then it seemed to radiate down my spine. Helps me to stretch after each session. For me it creates an overall feeling of well being.
Response from Hugterra™Sep 17, 2025
Thank you for your amazing feedback! We’re so glad to hear that the massager has given you such a positive experience and even created a sense of overall well-being. It’s wonderful to know it’s helping you relax and stretch effectively after each session. We truly appreciate you sharing your experience with us!
Colleen
This neck massager is out of this world! It is so relaxing and comfortable. It is truly remarkable how refreshing it is to have neck pain vanish- especially so easily and relatively inexpensively, and all from the comfort of one’s own home. After purchasing the product several months ago and using it, I knew that it would be essential during the family crisis that I was dealing with all summer, so I brought it with me, and of course, was glad I did. For me, it is somewhat rare to be so satisfied with a product; I am so glad I learned about this amazingly helpful product!
Response from Hugterra™Sep 17, 2025
Thank you so much for sharing your wonderful feedback! We’re truly delighted to hear how much relief and comfort the neck massager has brought you, especially during such a challenging time. Knowing that it has been such a helpful and refreshing support means a lot to us. We’re grateful you chose our product and are so glad it’s making a real difference for you.
Steve
Customer service has been great to deal with and quick to follow up with questions and needs.
Response from Hugterra™Sep 15, 2025
Thank you for your kind feedback! We’re so pleased to hear that our customer service team has been able to support you quickly and effectively. Your satisfaction is always our top priority.
