Hugterra™Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Angie F.
They dealt with my return in a fair and timely manner.
Response from Hugterra™Oct 6, 2025
Thank you for sharing your feedback! We’re delighted to hear that your return process went smoothly and that you’re satisfied with the way it was handled. Your satisfaction is always our priority, and we appreciate you giving us the opportunity to make things right.
Maura D.
I was concerned about the safety of the EMF setting on my Hugterra massager, and reached out the customer service who promptly responded to my query. They strive to make their customers happy and I'm pleased with their responsiveness
Response from Hugterra™Oct 6, 2025
Thank you so much for your kind words! We’re glad to hear that our team was able to address your concerns promptly. Your trust and satisfaction mean a lot to us, and we’re always here to help ensure you have the best experience with your Hugterra massager. Wishing you continued comfort and wellness!
KH
I've been using this belt for over two months now and I've noticed a significant change in my lower back pain level. I can do things that like bending over to pick up items from the floor. I'm sleeping better. I also purchased on for my 84 year-old sister who is using it now for her lower back pain. Thanks Hugterra
Response from Hugterra™Sep 30, 2025
Thank you so much for sharing your experience with us! We’re thrilled to hear that the belt has helped ease your lower back pain and made such a positive difference in your daily life and sleep. It’s wonderful to know that your sister is also benefiting from it — we wish her continued relief and comfort as well. Your kind words mean a lot to us, and we truly appreciate you choosing Hugterra to support your wellness journey. Wishing you and your sister continued health and comfort,
Paula Z.
My new puppy literally chewed up the remote device that goes to the neck massager. The company responded promptly and is replacing it. This happened before I could really use the device. Looking forward to it!
Response from Hugterra™Sep 30, 2025
Thank you for sharing your feedback! We’re glad our team was able to assist you quickly with a replacement. We completely understand how playful puppies can be, and we hope you’ll be able to enjoy the full benefits of your neck massager very soon. Wishing you comfort and relaxation ahead — and lots of happy moments with your new puppy!
Warren T.
Great customer service. Answered my concerns in a timely manner.
Response from Hugterra™Sep 28, 2025
Thank you for your kind words! We’re so glad to hear that our team was able to assist you promptly and address your concerns. Your satisfaction means a lot to us, and we’re always here whenever you need support.
Melissa A. S.
Excellent customer service. Very helpful and friendly. Quality products too!
Response from Hugterra™Sep 28, 2025
Thank you so much for your wonderful feedback! We’re delighted to know you’re happy with both our customer service and product quality. Your support truly means the world to us!
Toni C.
When I approached customer service, they were honest and gave me several options. I explored my options and got back to the company. I am pleased with my decision. They were willing to work with me.
Response from Hugterra™Sep 28, 2025
Thank you for sharing your experience! We’re so glad to hear that our team was able to provide you with clear options and work with you to find the best solution. Your satisfaction is always our priority, and we’re pleased you’re happy with your decision.
Noel T.
Great product with customer service team that is responsive and extremely helpful
Response from Hugterra™Sep 28, 2025
Thank you so much for your kind words! We’re delighted to know you’re enjoying the product and that our customer service team could be of help. Your support means a lot to us!
