Hugterra™Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Lizanne S.
They have offered support with using the product to its fullest potential.
Response from Hugterra™Sep 10, 2025
Thank you for sharing your experience! We’re glad to know our team was able to offer support in helping you get the most out of your product. Your satisfaction means a lot to us, and we’re always here if you need further assistance.
Mary H.
This company stands behind its product.
Response from Hugterra™Aug 4, 2025
Thank you so much for your kind words! We’re committed to providing both quality products and reliable support, and we’re truly glad that came through in your experience. If you ever need anything or have questions down the road, we’re always here to help!
Janet
The product was not what I initially thought it was going to be. I notified the customer service department, and they were willing to work with me to find the best solution to resolving my concerns.
Response from Hugterra™Jul 25, 2025
Thank you for sharing your experience with us. We're sorry to hear that the product wasn't quite what you expected initially, but we're really glad our customer service team was able to assist you and work toward a solution that addressed your concerns. Your satisfaction is important to us, and we’re always here if you have any further questions or need support in the future. Wishing you all the best,
Kathryn Lynn C.
The neck massager is well-built and the perfect size. However, it's charging feature is too hard to operate.
Response from Hugterra™Jul 22, 2025
Thank you for sharing your feedback! We're glad to hear you’re happy with the build and size of the neck massager. We’re sorry to hear you’re having trouble with the charging feature. If you'd like, we’d be happy to guide you through the charging process or share a quick video to help make it easier. Just let us know! We appreciate your input — it helps us improve and serve you better.
Sylvia C.
It works fine!
Response from Hugterra™Jul 4, 2025
Thank you for your feedback! We’re glad to hear that everything is working fine. If you have any questions or need assistance in the future, feel free to reach out — we’re always here to help.
Tarun D.
Excellent customer service and shipping and timely help available.This is great!!!
Response from Hugterra™Jun 22, 2025
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service and shipping. If you ever need further assistance, we're always here to help!
Heather
I haven't even had this a week so its too soon to tell if it's making a difference yet or not. The vibration and heat is nice but wish the EMS was a little stronger. Will continue to use daily.
Response from Hugterra™May 24, 2025
Thank you for sharing your early impressions! We’re glad to hear you're enjoying the vibration and heat features. The EMS intensity can take some getting used to, and we recommend gradually increasing the setting to find what works best for you. Consistent daily use can often lead to noticeable results over time. Please feel free to reach out if you have any questions or need tips—we’re here to help!
Nikki M.
Great little product. Soft to use. Good vibration settings, good heat distribution but the EMS feature is the standout for me. The electrical currents trigger involuntary muscle contractions. I can almost feel it dissolving tight muscles and/or opening up blocked meridian lines. I'm only using setting 3 but it goes right up to 8. Have only used it a few times and not free of pain just yet but very hopeful.
Response from Hugterra™May 18, 2025
Thank you so much for your thoughtful and detailed feedback! We’re really glad to hear you're enjoying the product—especially the EMS feature. It’s great to know that it's already making a difference and helping with muscle tension. Keep using it consistently, and we’re hopeful you’ll continue to see even more improvement over time. If you ever have any questions or need support, we're always here to help. Wishing you continued relief and comfort!
