Hugterra™Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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JMG
Fantastic customer service!
Response from Hugterra™Dec 7, 2025
Thank you so much for your kind words! We’re thrilled to know you had a fantastic experience with our customer service. If you ever need anything else, we’re always happy to help!
Anne-Marie
The item was not what I expected. I reached out to them to return it and they got back to me promptly. Due to the high shipping cost to return it, I opted to receive 50% back in a refund. It was very easy to correspond with them which has made this experience much more pleasant.
Response from Hugterra™Dec 3, 2025
Thank you for taking the time to share your experience. We’re sorry to hear the item wasn’t what you expected, but we’re glad our team was able to assist you promptly and make the process as smooth as possible. We truly appreciate your understanding and are always here if you need any help in the future.
Kristi
Very helpful and informative customer service. Item operates as advertised.
Response from Hugterra™Dec 3, 2025
Thank you so much for your kind feedback! We’re glad to hear that our customer service was helpful and that your item is working just as expected. If you ever need any assistance, we’re always here to help!
Cynthia N.
Customer service was very helpful and polite.
Response from Hugterra™Nov 29, 2025
Thank you so much for your kind feedback! We’re glad to hear that our customer service team was helpful and polite. If you ever need any further assistance, we’re always here to help.
Jakie C.
This item came well packaged and in a timely manner. Although it didn’t work for me, due to pain of my condition, it does operate as advertised. They were willing to be me partial refund and allowed me to keep the item, which was nice.
Response from Hugterra™Nov 28, 2025
Thank you so much for sharing your experience with us. We're glad to hear your order arrived quickly and that the device worked as described, even though it wasn’t the right fit for your condition. We’re happy we could offer a partial refund and allow you to keep the item — your comfort and satisfaction truly matter to us. If you ever need anything in the future, we’re always here to help.
Jack T.
Customer service quickly addressed my concern. Hope to maintain stable back health with consistent use of massage belt
Response from Hugterra™Nov 28, 2025
Thank you for your kind feedback! We’re glad to hear our customer service was able to address your concern quickly. Wishing you steady progress and lasting relief with consistent use of your massage belt. If you ever need anything along the way, we’re always here to support you!
unhappy C.
The product worked great and the customer service was awesome.
Response from Hugterra™Nov 23, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that the product worked great for you and that you had a positive experience with our customer service. If you ever need any assistance or have questions in the future, we’re always here to help.
Sami
I had an issue getting my hugterra neck device and hugterra went above and beyond to make things right for me. Thank you for taking care of your customers. I really appreciate it!
Response from Hugterra™Nov 23, 2025
Thank you so much for your kind feedback! We’re truly glad we could resolve the issue with your Hugterra neck device and ensure everything was taken care of for you. Your appreciation means a lot to us. If you ever need anything else, we’re always here to help.
