Hub Group, Inc.Reviews of hubgroup.com

Where to begin? They were supposed to do a “white glove” delivery of a piece of furniture from Castlery. They scheduled without verifying (multiple times). I called and used their online chat to try to schedule for a time when I would be home. When I was successful arranging a time, the delivery didn’t show. This happened twice. One agent blamed me for the issue, and told me that I needed to take whatever time they gave me because they had multiple deliveries to arrange, which is (I think) not how “white glove” works. Once I scheduled on the phone with an agent, then immediately got confirmation by text and email for the wrong date. When I called back they told me to just ignore it and another confirmation would automatically generate the next day. It did, but it didn’t show and the next day I got another confirmation for yet the following day. This has been going on for 2 weeks, and I’ve told Castlery I’m just going to cancel the order because it does not appear that I will actually receive the furniture. Meanwhile, the company has continued to confirm for Castlery that the delivery is coming. “Over it” doesn’t begin to describe how I feel.

This company is horrible! If you can avoid them - do it! They delivered and installed me dishwasher that I purchased from Costco and ruined my countertop. They took a 3 inch gouge out of my countertop right above the dishwasher. Upon filing a claim I found out that the installers took before and after pictures of the dishwasher and countertop, and was informed by Costco that the pictures clearly show the damage was not there in the before pictures. Yet they are still denying liability! My advice is take lots of before pictures of the area in which the installation is happening (which I'm thankful that I did as well since they won't share their pictures) and file a report with the company you bought the appliance from, call your insurance company but also get their insurance company information, and then file a complaint with BBB. They are the worst and you need to make sure that you have the proof on your own- including video and pictures. My ring camera picked up the installers saying that they F'd up my counters! I can't wait to show them the footage! Stay far away from this company!

I placed an order with Home Depot. You never delivered it. I reordered. You have not delivered my second order. Live chat or phone call, all I get is 24-48 hours and you will get back to me. NEVER happens. I ask for a manager, people in your own company can't find one to talk to. I get transferred but all I get is an answering service and no call is ever returned, if I am lucky, but usually, just endless music. You are without a doubt the worst company I have ever dealt with.

They should be banned from doing business! I don’t understand how they are still getting customers. My package was marked “out for delivery” for three days straight. When I called to inquire, they said that they didn’t have it on the truck this whole time. Amazon calls them and they tell them a whole different story (they didn’t have the tools to carry it). These people are a joke and should be banned from doing logistics ever! How many complaints can one company get before their clients see that hub group is just a joke and they do not have any professionalism

I have dealt with several deliveries from the Hub Group. Most contracted by Home Depot. They are absolutely the WORST delivery company I've ever been FORCED to use. Purchase something from Home Depot that requires delivery, the opportunity to choose the contracted delivery company is not afforded. Most recently, I purchased a dish washer from Home Depot. The delivery date was about a week later (way too long). On the delivery date, the Hub Group showed up and I watched from my house as the delivery men thrashed the dish washer out of the truck. At one point, dumping the dishwasher on it's side. When the got it to my front door, there was a very noticeable dent and scratch in the front. Of course, I declined the delivery and had to schedule a replacement delivery. About 2 weeks later. So we waited nearly a MONTH from the point of sale to have the dishwasher delivered TWICE. On the second delivery (yesterday) the delivery/installers came inside the house, looked at the existing dishwasher and proclaimed that the new one would NOT FIT. They gave me a word salad about why the new dishwasher would not fit and returned it to their truck. I contacted Home Depot as well as Bosch (the manufacturer). I gave the dimensions of the cutout for the dishwasher and was told that it should fit with no problem. It did not matter as the Hub Group refused to bring the dishwasher back and install it. They just didn't want to do their job. Later that day, I went to Sargent Appliance, gave them the dimensions of the cutout and told them which dishwasher I wanted and was told that this would not be an issue. The delivery of the SAME dishwasher is now scheduled for tomorrow. I will follow up on this review to report on the installation and why the Hub Group is oblivious to Customer Service. THEY ARE THE WORST!!! Finally, I must add that our purchasing relationship with Home Depot has ended. Of course, they would like to wash their hands and any culpability because it was the installer/delivery company that screwed up. On the contrary, my contract when purchasing the Dishwasher was with Home Depot. Had it been with Hub Group (based on past experience) I would have shopped somewhere else. Home Depot TRIES, but falls short. If you contract delivery and installation companies that are continually pushing customers away...then CHANGE!!! Home Depot and Hub Group are married and both are to blame for it taking a month to fulfill an freaking dishwasher order. Done with Hub Group and finished (BOYCOTTING) Home Depot

I wish I could give negative stars. How are these people still in business?? Absolutely awful delivery service. I selected a date weeks in advance, and then I get a text with the wrong date. I call to make sure to clear up the confusion and they assured me that I was scheduled with the original delivery date. It’s the day before and my scheduled delivery is no longer scheduled? Who canceled it? They have no record. I’m contacting Casterly to assure they never use this delivery service again.

They seem to use only the hours between 1 PM and 5 PM. They have never arrived. They called saying they couldn't find me. That was because they were 300 miles away with 20 minutes to go. Home Depot had to send their truck to pick up a 28-pound box. I called Hub three times and it sounded like a drunk party was going on. This company makes FedX and UPS look like angels.

F*** this company, not sure how they are still in business we should all do a class action lawsuit. Amazon should def choose somewhere else to not make itself look bad.