Hub Group, Inc.Reviews of hubgroup.com

I run a Real Estate business with dozens of rentals. I have never, ever, had worse service than I have with HubGroup. I placed three orders with Home Depot on May 6th, the other two arrived just fine within days (they were not with HubGroup). This carrier, the first time I am working with them of hundreds of appliance deliveries I have had, lost the package. Friday May 8th at 11:04 EST Home Depot confirmed the package arrived, yet when I called a week later HubGroup argued with me saying that never happened. Home Depot submits a dock search request, magically the package appears. DAYS pass, no delivery. Three delivery dates pass with no update, I call in yet again wasting my valuable time and they continue to argue with me saying there's nothing they can do. Even though they are the delivery carrier, and they have had the package locally for a week. I am now for the fourth time calling in to Home Depot and have made sure my Pro Account NEVER uses these fools again. Absolutely the worst service I have ever worked with, their customer service staff (Barbara, Melissa) are incompetent, just the most awful people when my tenant doesn't even have the ability to cook for days on end because of their inability to get a STOVE from NJ to NY within 2 weeks. ATROCIOUS.

NEVER EVER USE THIS COMPANY. They will tell you they are reaching out to their warehouse and then never call you back. This has happened for weeks now. Every time you call they say the same thing and then no one reaches out. It is theft!

I gave them a one because zero wasn't an option. They were supposed to pick up a return from a Home Depot order. They called me a few days ago and scheduled it for today between 10a-2p. It is now about 7p and they haven't shown up. Called 3 times today, never got to speak with a customer service agent. Was put on "hold" to speak to a live human each time, hung on for 10+ minutes each time only to get hung up on. This company's service is HORRIBLE.

I have been waiting almost a month for my order. The tracking says it has been sitting at a carrier facility in my town for 2 weeks. I can not get through to talk to a person. This is not acceptable service. I order a lot from Amazon and I will cancel any order that is shipped with Hub Group.

I have been waiting for my Amazon order shipped via NSD (Hub Group) for almost a month with no up to date tracking details. The package travelled for two weeks from one place to another to reach back at the origin. Its been 10 days since no updates. Almost a month and still waiting. If you see NSD as a shipper, immediatly cancel your order. You will anyway not receive your order and waste time. Better save your time by cancelling.

This company, goes under 3 alias that I have found thus far, and honestly, they dont deserve anything but a negative when it comes to delivery, service, logistics. And I am going to also include that this company was contracted by Home Depot, They are the reason I had to deal with this piece of shit company. I received a message that I would receive my order on 15 April, I never once heard from the delivery company until he was 10 minutes out. The delivery did not happen on the 15th, so I called Home Depot, The woman in the chat would not even give her name, And said that she would call the delivery company and have them call me, That never happened. So my entire day was wasted because I was trying to accommodate accompany that doesn’t understand the concept of time. Not to mention, they don’t seem to know what a phone is either. When trying to contact the company myself on the website, nobody would answer the phone and the website contact information was not working either. Gosh, this just gets better and better. Then I get this message the following day that they have to call and schedule for delivery, Which they never did. This went on for days. Then the day of, At two in the morning, I get a message saying that they’re going to deliver my door on the 18th, OK, so where is the communication? What if I wasn’t home on the 18th? Oh, that’s right you don’t know what a phone is. Nobody ever called again. So I called Home Depot and I tell them about what’s going on and I speak with Faisal. I tell him about my experience and he is apologetic and says that if the door does not show up when it’s supposed to show up to call back, At least this time I get a name and make sure he documents everything. 10 minutes out from delivery the delivery company, Non Stop Delivery, Hub Group, Not sure which one they’re calling themselves from day-to-day, Calls me and says he’s going to leave the door outside by the garage. I said no, you’re gonna deliver the door inside the garage, Mind you we had had 50 mile an hour winds the day prior. Not to mention, it says that I’m supposed to sign for it and he’s just gonna leave it and go. Yeah, I don’t think so. I am waiting in the garage for this person to deliver it, And mind you they send one person, To deliver a door on a pallet that is several hundred pounds? What’s wrong with this picture? Do I smell cheapness? I can see what a catastrophe this already has been and what it could be should anything happen because I’m watching him try to unload the store by himself and he can barely handle the curb, And then says it’s not gonna fit in the garage. I said you will deliver it into the garage if you have to get another Tool to lay it down. In the garage means in the garage, I paid a lot of money for this store and this guy wants to take the shortcut out and tell me what he’s going to do. Yeah, that’s not happening because I paid for the delivery. You’re gonna do what I’m telling you to do because I paid for it and now you’re on my clock, Mr. lazy pants. He finally gets it into the garage, but almost takes out our garage door opener on the ceiling, Thank God that didn’t happen because I would’ve sued them. Note to Home Depot, don’t use a boy to do a man’s job. Incredibly stupid, lazy, And unprofessional. I will never use this company again, Not that I had a choice Home Depot, you are cheap And that’s apparent by all these reviews!

This company is contracted by Home Depot to pick up returns from the customer. I have scheduled and confirmed multiple pick ups. No one ever shows up. Home Depot claims it is not their problem and Hub Group has excuses like, the terminal is closed, we can't contact the driver, etc. I can't get my money refunded for damaged merchandise unless the return is picked up and returned to Home Depot. Why do I have to be held hostage financially and mentally by these corporate bullies? This isn't rocket science. When is someone going to start holding these companies responsible for their unethical business practices?

Awful company and people. Crooks. They picked up a set on mattress from my home on Monday, March 24, 2025at 12:50 p.m. At 1:18 p.m. they stated the pickup was canceled. Now they company wants me to pay for mattresses I don't have. I also have a picture of the driver. There business practices are the reason they do business under so many different names.