Hub Group, Inc.Reviews of hubgroup.com

This is the most shady delivery company ever! They were supposed to deliver my package on September 19. They did not show. I called for an update and was informed that they’ll let me know when they are in the area to deliver the package. They do not give you an option of choosing a time that’s most convenient for you. They schedule deliveries without your input and then when you call to let them know that the day that they scheduled does not work for you, they tell you that they cannot change the delivery date/time and will redeliver when they’re in the neighborhood (i.e., on their own terms, despite me needing to be present during delivery). This company should not be in business and the people answering the phones should not have jobs.

I wish I could give the company a -0! They are a joke, hard to contact and once you are able to contact them, they repeat things like if you are stupid. I was scheduled by Brian to get the delivery from 2-5pm. So I stayed home to receive the delivery and at 3:45 pm I started getting calls to schedule my delivery. What a horrible experience and NOBODY cares! Then, to contact the supervisor is a hassle!

Same problem as everyone has here Bought a Weber grill on amazon, initial delivery was 07/23 3pm and I had to be at home. No message nothing and on 7/23 i found out that the delivery was delayed to 7/26, no message again, I reached out to NSD and had only rude costumer service on the phone and got kicked out 10 times from the chat. New delivery was 8/02 2pm and again no message no one showed up, when I talked to NSD again they lied at me and said they don´t have the item and don´t know where it is, but their own tracking system showed me that they have the package since 07/31. New delivery was set for 08/06 2pm and again no message no one showed up. Reached out to NSD and Amazon and both parties worked only with excuses and refunds for the item. I got the grill 40% off with prime deals and Amazon seriously offered me to refund it and I have to order it again for the current price without 40% prime deal off. Worst order for me ever.

Pretty much the same issue that the majority here has posted. Purchased a Kayak from Amazon. Tracking says its been at their local facility since July 15. Its now July 30. Every follow up ended with "we will escalate" Amazon contacted them and they said they were unable to locate the item. Its a 10.5 foot Kayak packaged in plastic wrap, how can you lose that.

Zero star should be an option. They have had my furniture for more than 2 weeks now & I’ve been lied to about scheduled delivery dates, to now simply saying they’re escalating my request & someone will contact me within 24/48 hours. I call just about everyday & this is the only answer I’m given. This company is a complete scam

Ordered a large package from Amazon and hub group was used for their shipping. Ordered on June 11 was sent to their “Des Moines” warehouse June 18 and today is currently July 18. I’ve called and called numerous times and used their live chat all they give you is we’ll escalate this. A driver called July 3rd said he has to turn around due to closed roads for flooding and he marked it as delivered that same day and I keep calling and telling them it wasn’t delivered but they have yet to change that it’s NOT DELIVERED. This company is nothing but thief’s. Something needs to be done about this company I’m reading way to many bad reviews that sound similar to mine.

Wayfair scheduled return with them 3 times. Once I didn't get confirmation number (could be Wayfair's fault) and then no-one showed up. Second time HubGroup deleted the scheduled pickup as they said there was erroneously filled from by Wayfair. If it's erroneous, why don't they call their client to fix instead of deleting it? Third time they didn't show up at all, the item was left for them in front of the apartment door, they didn't take it, no-one came. Despite the corporate response, nothing has been resolved. With a lot of work, fourth time they managed to pick up the return on July 31st, however they were going to go to the wrong address. I had to coordinate with Hubgroup to correct Wayfair's error yet again. It's August 22nd now and still no refund.

We purchased a refrigerator from Home Depot. It was to be delivered on 7/10 between 8-noon. My husband saw the truck pull up and went to unplug our fridge. I get a call from the company (Emily Cleveland) saying the drivers knocked but there was no answer. We never heard a knock and they didn't ring the doorbell. I was on the phone with her as they drove off. I verified the address, it was correct. She said perhaps they were driving around the block. They never came back, I called Emily's number that her call came from about 10 times, my daughter called 6 times after me, it never was answered. I called Home Depot, they were of no help because it was a third party. they tried to call the company, but when they finally answered it was immediately disconnected. I canceled my purchase and will not buy from Home Depot again, unless they can guarantee this company will not be the ones delivering.