Jo M.
I would give them 0 stars if I could
I would give them 0 stars if I could. Once these people take your money they will not take your call. I’ve been hung up 4 times and disconnected before a customer service agent even comes to the phone and have had wait times of over 20 minutes. The guys who delivered my parents’ bed did not put it together as requested. We were unaware that the legs were different heights. I mentioned that the bed was too high for my mother and they stared blankly at me. It became clear that they didn’t speak English. They also had no training or knowledge about the product they were putting together. We didn’t know that the legs could be installed to accommodate three different heights, as this was never explained to us. We only found out after my father read the manual the following day. We paid $300 for white glove service and tipped on top of that. Now we need to dismantle the beds and install them again. Hub Group could care less that my elderly sick mother can’t get into her $3k bed. It’s disgusting how this company treats people.