Hub Group, Inc.Reviews of hubgroup.com

Avoid this company at all costs. It is highly recommended cancelling your order and placing it somewhere else that doesn't use Hub Group.

DO NOT DO ANY BUSINESS WITH THIS COMPANY. THEY ARE LIARS AND WILL USE SMALL TRUCKING COMPANIES AND THEN NOT PAY THE CARRIER FOR THEIR SERVICES. WHAT A HORRIBLE COMPANY. I AM GOING TO LET ALL THEIR CUSTOMERS KNOW THEY DON’T PAY

Update from my previous review. After 20 days of shear misery dealing with these people at Hub Group they finally picked up my damaged toilet from Home Depot. When they arrived I specifically asked them if I needed to sign anything for the pick-up. They said no, and I thought that was odd but I video taped the entire pickup in case I had trouble receiving my credit for the toilet from Home Depot. After they left…within about 10 minutes I received an email confirming the toilet was picked up and attached was a signed receipt with my forged signature on the receipt. So beware if you have to deal with this miserable company. It is shocking to me they remain in business.

If I could have given 0 stars I would. Absolute worst logistics company out there. They rescheduled or missed my pickup 6 times, driver yelled at me, and 7 weeks later I still haven’t had my pickup. 0 stars!!!!!! Shocked they are in business still

Reading other reviews of Hub Group at least makes me feel less crazy and baffled about why this company is such a joke. Have been trying for 5 weeks to get them to pick up a large damaged item from Home Depot. No communication, no responses, no shows to scheduled appointments. Chat option is useless. How this company is in business is beyond me!!

Missed appointments, long waiting periods, and a lack of communication from Hub Group regarding the status of their shipments. Difficulty reaching customer service representatives and then having to deal with rude or unhelpful employees after being on hold for over 30 minutes. If you press 1 for a call back, they never call you back. They are unreliability with missed deadlines, failure to follow through on promises, and difficulty rescheduling deliveries.

Like many other reviews here I would like to echo how awful Hub Group Final Mike is as an organization. The driver stopped by house for less than a minute and then left claiming no one was home. My wife was home and confirmed she saw the truck. No one even came to ring the doorbell. Since then I’ve ate Let’s co tact with them to reschedule eight times with no luck. They are unresponsive and nearly impossible to speak with directly on the phone. I’ve never experienced anything as terrible as this organization. I still haven’t received the item six days later. The WORST!

The Hub Group is a third party company for Wayfair. Wayfair isn’t a very good company but HubGroup is way worse!! They don’t answer phones, have very rude employees, and don’t do what they say!! I have no idea why Wayfair uses them but both companies have terrible customer service and communication!!