Cerle M.
Really bad contact brand
Really bad contact brand. They said that will be 3 dólares and they charged me $36. I contact them to cancel my membership and they still charging me without sent me the contact lense to my house.
Response from Hubble ContactsDec 7, 2018
Hi Cerle, Thank you so much for taking the time to leave this review. I'm sorry to hear about your experience with our team, and I've taken the time to look into all of your tickets with us. It seems that when you attempted to call our cancellation line, the line was unfortunately disconnected. When we received your email, we responded with some more information, but we did not address the fact that our phone representative did not contact you back after your call was disconnected, and I'd like to apologize for that. I've escalated this issue to our supervisor team, and I have some additional information for you, as well. Please send an email to me at [email protected] and I will be able to update you on the status of your account. Thank you, Vanessa