Hubble ContactsReviews of hubblecontacts.com

not very comfortable lenses.

Contacts themselves are very thick and inflexible, definitely not as breathable as namebrand competitors or other DTC brands (like Waldo and Acuvue Moist). Subscription service is convenient especially for those whose eye are still changing so that you don't have excess lenses in wrong prescription. They do not make lenses for astigmatism yet. Overall do not think the product is worth it for the price.

I would give zero stars if that were an option. The quality of contacts I recieved are horrible. I can wear them for 6 hours max until they dry out. Sometimes I would open a new contact and there would be debri in the solution. About two-three contacts per box were like this. When I attempted to cancel my subscription I called the number given off of the website and no one ever answered. I called three times in one week, no answer. I then emailed customer service saying after multiple attempts I wanted to cancel via email. I received a response (which was shocking) saying in order to cancel I had to call. So I called again, and again. I was charged for two more months and recieved more garbage contacts that I did not want. I had to call my bank and cancel my debit card in order to stop Hubble from taking my money.

I LOVE HUBBLE!! They make my life so much easier with one less thing to worry about!

Es un fraude te dicen que te cobran, 4,95 por probarlas y luego te cobran sin avisar 32,95 aparte. Yo pedí varias muestras para varios miembros de mi familia y la broma me ha salido por mas de 150€. Espero que me devuelvan el dinero.

About the only good thing I can say about Hubble is that I liked their prices and the contacts were comfortable. Customer service and company policies are horrendous. My second box of my subscription I wanted to send back because I had not had a chance to use them yet. In order to send them back, I had to write “return to sender” on the box. No return label or anything. This was odd but I complied. Next, after using the contacts, I found that I didn’t change them enough. I had become accustomed to monthly’s. So, I decided to email Hubble to cancel. I’m sent a reply that says they don’t cancel over email. I find it pretty bad policy to be a modern company will allow sign ups over the internet but requires calls to canel. That is shady. Later that day after work I call to cancel. Closed for the day. The next morning I call at 8:30 am. Not open yet. Don’t open until 9. Now I have to try and find time to cancel during my work day. I forget. Next month I get sent another box. I send it back. Except this time: no refund. I email customer service a month after sending it back and they say they can help with a tracking number from when they shipped. I did not receive a tracking number. Just a box of contacts in the mail. So now I have to call and get a refund as well as cancel my account. When I ha to be at work before they open. This company is the worst. I am disheartened for new start ups with this experience.

I can't get a answer by on the customer service line and get my money back for something I didn't order.

The price is higher than similar subscriptions made with better materials. I emailed customer services to cancel but the replied saying you have to call to cancel. All very inconvenient.