Hubble ContactsReviews of hubblecontacts.com

About 5 months ago I went to the eye doctor for my exam and I had developed a fairly significant astigmatism. I knew my vision had gotten worse, but wasn't sure if it was that or the contacrs, for some batches didn't fit right or weren't clear enough and some were ok. I emailed Hubble to cancel my subscription since they did not carry the contact I needed and they responded saying they had received my request to cancel and they were sorry they did not have the type of contact I needed and thanked me for being a long time customer, etc. I assumed after reading the start of the message and their acknowledgement of my request to cancel it was take care of. The next month I was charged so again, emailed them and included their previous response acknowledging my request to cancel. They responded that I was asked to call the number to cancel my subscription. I read back through the email and at the very very end after they made it clear they received my request put a short little sentence to call this number to cancel. Very deceitful and misleading. So I called which the first few attempts couldn't get through and finally did and cancelled. I went on my Hubble account a few days later to make sure I was not scheduled for future deliveries and seen I was scheduled for Dec and all the other months. So I clicked to have it skipped and thought maybe it was cancelled on their end and just showing different on my account, so to take extra measure skipped that delivery and changed my card to one I didn't keep money in so I couldn't be charged, since there was no option to delete the card from my file. Now for a week I have been getting emails saying my card has been declined! What? They are still trying to charge me and send contacts I can't wear. I replied to the email and told them to not make any more attempts to charge my card and to cancel my subscription and I would not call to get this resovled. If others are having a hard time cancelling and getting unwanted charges and shipments, I recommend filing a complaint with the BBB. I am taking all of my correspondences to my bank to file fraudulent charges. I hope there is a civil lawsuit filed against them. They are deceitful, misleading, and dishonest!

I love the convenience of delivery to my door without ever placing an order but I honestly never know what I will get. The prescription always says the same thing but sometimes I can see great and sometimes it’s horrible. One day I have to wear reading glasses with my contacts and some days not. It’s very annoying.

I have no real bad experience except that I am trying to get Hubble to stop sending me any more contacts

Easy, reliable and really comfortable contacts. I don’t have to break my bank each time I order either which makes me want to continue purchasing.

Absolute scam artists, customer service is non-existent, it's a nightmare to cancel your subscription and even after you cancel you still might be charged randomly because there's no way to remove your card details from the website. On top of that contacts are poor quality for a similar price to lenses from a proper opticians. AVOID

would be 5 stars except sometimes the lenses bother cornea

You didn’t have my correct prescription so you sent me the next measurement. That didn’t work for me so I canceled, but you kept mailing me product. I would return the product and you’d still charge me and send me more. The same thing happened to my daughter and now you don’t want to refund us.

I’m not a fan of Hubble. It should be noted that the fit of their co facts are not a one size fits all, but they only use one size. When I worked to correct the problem I was happy with the customer service as they were apologetic and worked to help me refund the first order. But they sadly forgot to cancel the monthly membership that I originally had requested. When the next box came, I was upset, I was charged for and sent a box that I could not use due to the fit. I had to once again work with customer service, I was rebated but only for one, and not competently as they charge $8 for the process of refunding...exhausting! I utilized this service for the ease of not having to go to the ophthalmologist for every pair of contacts. I enddd up finding another solution through a different app.