Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

anon
Jan 26, 2023
Top!
Der Bestellprozess ist einfach und bequem, und die Linsen werden immer pünktlich geliefert. Die Qualität der Linsen ist hervorragend und sie sind sehr bequem zu tragen. Der Kundensupport ist auch großartig, sie sind immer bereit zu helfen und alle Fragen zu beantworten. Insgesamt bin ich sehr zufrieden mit meinem Abo und werde Hubble weiterhin für alle meine Kontaktlinsenbedürfnisse verwenden.
Response from Hubble ContactsJan 27, 2023
Vielen lieben Dank, dass du dir Zeit genommen hast, eine Bewertung zu schreiben! Wir freuen uns zu hören, dass du mit unseren Kontaktlinsen und Dienstleistungen zufrieden bist 🙂
Report
Silva
Jan 22, 2023
Service client réactif
Service client réactif. J'utilise Hubble depuis plus d'un an maintenant et aucun soucis. Dès qu'il y a un couac, ils interviennent rapidement et efficacement 👌🏻
Response from Hubble ContactsJan 23, 2023
Merci d'avoir pris le temps d'écrire un commentaire! Nous sommes ravis d'apprendre que vous êtes satisfait de nos services 🙂
Report
James G.
Jan 22, 2023
Great customer service
Great customer service. Changed my prescription on a Saturday and they shipped a free set of contacts with updated prescription the same day!
Response from Hubble ContactsJan 22, 2023
Hi the James, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. We're so thrilled to hear that you had a great experience dealing with our customer service team here at Hubble Contacts. Customer satisfaction is always a number one priority for us. We're looking forward to serving you for many years to come! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" if you need further assistance and my team will get back to you ASAP. All the best, John
Report
Angela C.
Jan 21, 2023
Pedido cobrado sin entregar
Se me ha cobrado un pedido que nunca se me llegó a entregar ya que no estaba en mi domicilio. He tenido que contactar con el servicio de atención al cliente para solicitar un reembolso. Pienso que el reembolso debería de ser automático en casos como este.
Response from Hubble ContactsJan 31, 2023
Hola Angela, Sentimos mucho saber del problema con tu pedido y su reembolso. Nos alegra saber que el problema fue solucionado al contactar con nuestro equipo de atención al cliente, aunque sentimos que no se hubiese solucionado antes. Tomamos nota de tu reseña para mejorar nuestros servicios, muchas gracias! :)
Report
Alexander
Jan 11, 2023
Good overall experience
Prices are great. Subscription service is good. Not the comfort I expected though.
Response from Hubble ContactsJan 11, 2023
Hi Alexander, We are incredibly grateful that you took the time to share your feedback with Hubble. We're delighted to hear that you love the prices and our subscription program. Although, I'm really sorry to hear that the lenses are not working well for you. We would like to know more about what happened and to help get this sorted out. Please email us at [email protected] with the subject line "ATTN: Trustpilot" so we can further assist you with this matter. Thank you and have a great day! All the best, Jhanine
Report
Tay
Jan 4, 2023
I haven’t used this company since mid…
I haven’t used this company since mid 2021 and I just got a PayPal charge from them in in January 2023! This is so fraudulent. I literally got lasik at the end of 2021. There is absolutely no way I authorized a charge of $200 for contacts when I don’t need any division repair. Disgusting. I disputed it with PayPal, my bank, and sent these scammers and email. update: they reply and say to email them. however, before they replied to this review, I sent them an email from the account address they used on PayPal with the subject "fraudulent charge" and haven't received a reply. however, I received a review reply instead with no helpful information.
Response from Hubble ContactsJan 4, 2023
Hi Tay, I hope everything is well! Thank you for taking the time to write us a review and for getting our attention to this matter. We understand an experience like this can be very upsetting. We've reached out to you via the email with more information about your concern. I'll be looking forward to hearing from you soon so we can resolve this issue right away. Have a great day ahead and stay safe! Best, Camille
Report
Mandy W.
Jan 3, 2023
If I could rate it lower I would….
If I could rate it lower I would….. I have ordered about 5 damn boxes trying to get some here and I’ve been COMPLETELY without contacts and no glasses for 3 weeks!!!!! DO BETTER YOU PIECE OF CRAP COMPANY!!!!!
Response from Hubble ContactsJan 3, 2023
Hi Mandy, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. We're truly sorry to hear that you haven't received your orders yet. We want to look into what happened and find out if we can do anything to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, John
Report
D.A.
Dec 31, 2022
Poor customer service and missing items
I have literally never written a bad review for any company before but this company is very poor. I never received my trial box and immediately knew the contacts weren't for me, especially as the item is shipped from overseas. From the tracking information, the item was never dispatched from the Netherlands. I received poor customer service, so I had to contact PayPal for a refund. However, they do not include payment dates like other subscription services. Trying to cancel my subscription has also been difficult - there customer service says you can just login to cancel, but I never made an account. I was, however, able to cancel the payments through PayPal.
Response from Hubble ContactsDec 31, 2022
Hi, D.A., Thank you for sharing your experience with us. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best service possible. Hubble has always been a subscription and we commit to providing this information from the start and until you finish placing your order. That's why we provided a Customer Portal so you can skip or change the frequency of your orders. We respect comments from customers like you, therefore we've improved our Customer Portal today so that our customers may better manage their subscriptions online. Customers can also cancel their memberships by emailing or chatting with us. Your business means a lot to us, so please do reach out to us with your concern so we can further assist you at [email protected] with the subject line "ATTN: Trustpilot." We're looking forward to assisting you further! Best, Cristy
Report