Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Stephanie
Apr 11, 2019
i have been trying to cancel this for…
i have been trying to cancel this for months!!!! My prescription is over a year old and you are continuously charging and shipping contacts I CANNOT use/wear.
Response from Hubble ContactsApr 12, 2019
Hi Stephanie, Thank you for taking the time to leave this review. I do not see that you have contacted us for cancellation information prior to today's email exchange that you had with our team, in which you did not mention that your Rx has expired. I would be happy to look further into this and make sure that your subscription is cancelled in accordance with our policies, so please reach out to me at [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you as soon as you can. Best, Vanessa
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Demi S.
Apr 11, 2019
Product: Could be better. Customer service: Hassle-free.
Product-wise, it's a no. These contact lenses dried up on me after just 2-3 hours. It's a bummer since it's cheap, but you do get what you pay for. It's not that bad, but it's not something you'd want to spend money on, especially if you're looking into wearing comfortable lenses. I'm giving 3 points for excellent customer service though. After a mere 3-minute call with a lovely customer rep, she got my subscription cancelled successfully. I did this just before my trial period ended.
Response from Hubble ContactsApr 12, 2019
Hi Demi, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses did not end up working out for you--everyone's experience with the level of moisture or dryness varies, so I'm glad that our team was able to quickly and professionally help cancel your subscription. If there's anything else we can do to improve your experience, please feel free to reach out to me at [email protected] with the subject line "ATTN: Trust Pilot" and my team will be sure to get back to you ASAP! Best, Vanessa
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Jeremy
Apr 10, 2019
They are the best I have ever dealt…
They are the best I have ever dealt with thank you
Response from Hubble ContactsApr 11, 2019
Hi Jeremy, Thank you for taking the time to leave this review. I'm so happy to hear that you've had a great Hubble Contacts experience! It's great to have you on board! Best, Vanessa
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Patricia
Apr 10, 2019
No las recomiendo
No las recomiendo. Molestan al cabo de las pocas horas.
Response from Hubble ContactsApr 18, 2019
Hola Patricia, Sentimos mucho que las lentillas no te hayan funcionado. Es verdad que cada ojo es un mundo, y cada uno necesita distinta hidratación y forma. En todo caso, agradecerte haberlas probado y si hay algo que podemos hacer para mejorar tu experiencia no dudes en escribirnos a [email protected] con el título "ATTN: Trust Pilot - ES". Saludos, Vanessa
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Dana V.
Apr 10, 2019
Lenses payed - no e-mail confirmation
I have ordered a set of 30 lenses, the payment was made but there is no confirmation e-mail as promissed. I sent them an e-mail but they haven’t answered...yet. Are they usually late, does anyone elae here had this problem? Update 23rd of april: The contacts arived today. -2 stars for poor comunication.
Response from Hubble ContactsApr 10, 2019
Hi Dana, Thank you for taking the time to leave this review. I am sorry for the trouble with your confirmation email. We are aware of this issue and we're working to fix it. In the meantime, I would love to look into your account and send you a copy of your confirmation email. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will reach out ASAP with more information. Thanks, Vanessa
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sarah
Apr 10, 2019
I desperately need my contacts
I desperately need my contacts! They were returned to you in March bc they were sent to my old addy but I wasn’t informed. I emailed Jeanine many times. She assured me that they would be delivered to the location I am at right now which is 3229 hillock drive. It says they were delivered but they are were not delivered to my old address, new address or current location. Im blind as a bat and cannot believe how poor the customer service has been. Please overnight them ASAP!
Response from Hubble ContactsApr 10, 2019
Hi Sarah, Thank you for taking the time to leave this review. I'm so sorry to hear that you're having trouble getting your orders. My team will be reaching out to you via email shortly to resolve this issue! Thank you for your patience, Vanessa
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Toni
Apr 9, 2019
Love the service contact fit great I…
Love the service contact fit great I don’t ever have to think about contacts.
Response from Hubble ContactsApr 10, 2019
Hi Toni, Thank you for taking the time to leave this review. I'm so happy to hear that you're loving the Hubble Contacts experience! We're glad to have you on board! Best, Vanessa
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Vicky
Apr 9, 2019
Love them
Love them! Easy to establish account and contacts are comfortable and affordable.
Response from Hubble ContactsApr 10, 2019
Hi Vicky, Thank you for taking the time to leave this review. I'm so glad to hear that you're having a great experience with our service! It's great to have you on board! Best, Vanessa
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