Clément H.
Lentille de mauvaise qualité
Lentille de mauvaise qualité On vous vend du rêve avec des lentilles à 1€, pour au final vous apercevoir qu'un prélèvement automatique de 30€ est mis en place, une pure escroquerie

Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Clément H.
Lentille de mauvaise qualité On vous vend du rêve avec des lentilles à 1€, pour au final vous apercevoir qu'un prélèvement automatique de 30€ est mis en place, une pure escroquerie
Stacye
I need to change my prescription, but have had a very difficult time contacting someone to take care of this .
Response from Hubble ContactsJun 4, 2019
Hi Stacye, Thank you for taking the time to leave this review. To contact our team to update your prescription, just send an email to [email protected] and our team will get back to you ASAP. Best, Vanessa
Mel D.
SCAM!!!!!! I was very hopeful of this company but I cannot recommend a company that, once you sign up for a trial you can not cancel. My email that I signed up with and paid them with was no longer recognized, even clicking on the unsubscribe link from an email they sent me didn’t work. I had to get a new bank card bc of these people. Even the phone number that was listed just came back with a busy signal.
Response from Hubble ContactsJun 4, 2019
Hi Mel, Thank you for taking the time to leave this review. I'm so sorry to hear that you had a poor experience with our cancellation process. I would like to look into this and see what we can do to help sort out your account and make sure it is cancelled. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP. Best, Vanessa
Allison
The ease of getting my lenses has been great. However, the lens quality has not been great. I dont know if its that the material thry are made out of doesnt agree with me or what, but since I started using them three weeks ago I've had headaches over my one eye and a lot of dry itchy eyes. Something I never experienced when wearing my monthly acuvue lenses. I'm someone who consistently falls asleep with my lenses in, so I was psyched to have inexpensive lenses I could get rid of at the end of the day and put new ones in, in the morning. But even without sleeping with these lenses in and fresh ones each day, they are uncomfortable.
Response from Hubble ContactsJun 4, 2019
Hi Allison, Thank you for taking the time to leave this review I'm sorry to hear that you're experiencing discomfort with the lenses. It sounds like you should discontinue wearing the lenses and refer back to your eye doctor to continue to help find the best lenses for your eyes. If you haven't yet cancelled your subscription, please log into your Hubble account to find the cancellation information for your area. Best, Vanessa
Rebecca
I would give it 0 stars if I could. My first package was late, the contacts made my vision blurry and my eyes constantly itched. So I cancelled my subscription but was still sent a package the month after. I emailed Hubble and they said I could return the package and they could refund me. It has been a month since I returned the package and not only have I NOT been refunded, but they’ve also charged me for another package! This is an absolute SCAM.
Response from Hubble ContactsJun 4, 2019
Hi Rebecca, Thank you for taking the time to leave this review. I'm so sorry to hear about your experience, and I would love to look into it and get this resolved for you. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and I'll investigate with my team. Thank you, Vanessa
Lauren
Loved my subscription I would like to subscribe again . Could someone help me sign up again thank you
Response from Hubble ContactsJun 4, 2019
Hi Lauren, Thank you for taking the time to leave this review. We're so happy that you had a great experience, and we'd be happy to help you get set up again! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll be able to get your subscription back on track! Thanks, Vanessa
Jenny M.
Hubble has been great. They have made daily wear contacts affordable and easy. I have received every shipment on time and couldn't be happier with them. Would eagerly recommend them and have told many about them.
Response from Hubble ContactsMay 24, 2019
Hi Jenny, Thank you for taking the time to leave this review. It's great to hear that you've been having a great Hubble experience! Thanks for spreading the word! Best, Vanessa
Kristin
Customer service and ease of having contacts delivered monthly = 5 stars. Contact lenses themselves = 1 Star. I went to my opthamologist after more than a year of using Hubble contacts, and I let her know my eyes were constantly dry, red, irritated. She suggested I go back to my old contact lenses (Acuvue Oaysys) because she said “the material that Hubble uses for its contact lenses is what was used 30 years ago. It’s a very cheap and rubbery material.” I’ve gone back to my old contact lenses and all of the previous eye issues are now resolved.
Response from Hubble ContactsMay 24, 2019
Hi Kristin, Thank you for taking the time to leave this review. It's great to hear that you've had a great experience with the subscription service and with our support team. I’m sorry to hear that you did not get on well with the lenses. We appreciate the feedback and would like to let you know that your account has been successfully cancelled. You can reach out to our team at [email protected] if you have any outstanding questions or concerns. Best, Vanessa