Hubble ContactsReviews of hubblecontacts.com

They have the really good customer service. But the quality of the contacts are okay.

I have been a customer for at least 3 years now a d I have to admit, the quality has become poor. I am having more and more issues with them. They tear more easily and I find they are often inside out. The only reason I am still a customer is because I have not do e the research on switching yet.

BUY YOUR CONTACT LENSES ELSEWHERE!! Hubble is a scam. It offers you to try them "for free" paying only £1 for 2 weeks worth of lenses, just to keep your card details and then sign you up to a subscription you did not even realise you were agreeing to. It is not made clear anywhere when you are filling in your details on the website for the free trial, or on the emails "congratulating" you for your first Hubble boxes, that you have signed up to a subscription. Classical case of a company that signs you up for a subscription without your explicit consent, just to then send you their product by post and charge you for something you did not want, and when you call to try and get your money back they say something on the lines that "you should have read the small prints". Stay clear.

They fall out all of the time. I've asked you to stop this prescription for months. Please cancel it.

-- Response to the reply below from hubble-- "your account was temporarily cancelled due to declined charges. It is currently temporarily cancelled for the same reason" I first received emails from Hubble saying my account was "temporarily deactivated until funds became available on my account" (a cancelled credit card). However, I spoke with someone at Hubble and told them to cancel it on my behalf. After that conversation, I received an email with completely different language: "Your subscription has been canceled. We're sorry to see you go, but know that we'd love to have you back any time. Just log back into your Hubble account or email ...." That sentence has NOTHING about being "temporarily" cancelled. It reads as if it is cancelled until I explicitly reactivate it. "unless you call our phone line to cancel. When you call, we can provide information about returns and refunds as well." The biggest reason for the 1-star review is the requirement to call someone to cancel, so your response changes nothing about that. Regarding returns and refunds, I did try to get a refund but since I opened the outside shipping container (not the contacts boxes themselves which were in perfect unopened condition) they said I could not get a refund. That policy ALSO deserves a 1-star review. Don't worry, my credit card company has refunded the shipment that you refused to take back (and that I threw out), and will block any further charges from your company. -- Original review -- Trying to cancel the subscription was the biggest hassle I've ever experienced. They would not cancel my subscription online or over chat, instead requiring me to call a number and speak with a retention specialist, which I refused to do. After I did cancel, 2 months later they restarted my subscription and re-billing my credit card, and would not refund me the amount (incorrectly) charged to me. I had to go through my credit card company to dispute that charge as well as the ongoing recurring charges to finally get a refund. Regarding the quality of their contacts, they were pretty uncomfortable to wear compared with other brands, and felt "hard" in the eye, which is the reason I wanted to cancel in the first place.

Do not date to go to this company.If you get a trial you automatically signed up for their monthly subscription. And even if you think you can cancel it through their side you just unsubscribe from their mailing to catch you up!!!Scaming b.....s!! Therefore you think you have cancelled the monthly subscription but they take your payment without hesitation. In my case they have charged me twice so 2 x£27!!! It is lots of money in one go for one day. Aparently you have to call them for any cancellation and not doing it through the website and your account. DO NOT GO NEAR THIS COMPANY!!! THEY ARE MOST IGNORANT AND UNHELPFULL CUSTOMER SERVICES I HAVE EVER DEALT WITH. YOU ONLY GET SCAMMED JUST LIKE ME!!

HORRIBLE EXPERIENCE: Hubble cancelled my shipment, WITHOUT informing me that there was any trouble 'validating' or contacting my eye doctor. I am traveling internationally for 3 weeks, and WOULD HAVE BEEN NICE TO BE INFORMED. I did the 'Visibly' exam after link sent... but despite subscription being issued, there seemed to be no way to add this to my Hubble account. Now Hubbles want to charge me $25 plus to do expedited shipping. Bottom line (and I'm a physician) this was VERY Sub par experience.... Hubble should not cancel without informing and proactively enabling Customer to get a new subscription to you BEFORE you are stuck without lenses.

I've tried a LOT of different contacts, even the ones that are supposed to help let ur eyes stay more moist, not sure any existed I tried Hubble, my eyes didn't get dry, first contact ever, then there's the pay by the month, as long as the cost stays as it is I'd recommend them to anyone, best contacts I personally have found that work the best for me... Highly recommend anyone to try them, at least Try them, I was pleasantly surprised at just how good they are!!! 👍👍👍👍👍