Hubble ContactsReviews of hubblecontacts.com

If I could rate ZERO stars I would. Signed up for the £1 free trial after seeing it advertised on Instagram as most people here have, I wear two-weekly lenses but I like to have dailies for going out so I don’t wear them often at all. I made sure to change the settings in my Hubble account so that I wouldn’t receive the next box for at least a few months to give me a chance to test these ones out before I paid for another box. To my shock I received a parcel today and opened it seeing that it was a month supply of lenses from Hubble. Which I did not ask for. I contacted their call centre and was told that whilst I’d correctly delayed the delivery of my lenses, because I then went in and changed the frequency of deliveries from 28 days to 56 days I had undone the changes I’d made in the delivery delays. ....... yet there was no message on site to tell me I’d undone this or else I would have immediately called them. So, although the Hubble rep I spoke to could SEE what I had done online, I was basically told tough luck. They say I can’t return the lenses because I’d opened the outer delivery box. I was told it CLEARLY stated that the package is from Hubble... yeah in the tiny lettering which states Hubble’s return address, don’t you know we’re ordering lenses so our sight is not perfect!! I feel like I’ve been scammed. Luckily I paid through PayPal so I can speak to them about this incident but I doubt anything will happen. I didn’t need these lenses so now I have £27 worth of lenses plus the £1 trial which I still haven’t used. What an absolute waste Incompetent company - do NOT deal with them there are much better deals online for lenses you can easily go elsewhere.

This company is a scam. They charged me 39 bucks for contacts I haven't even received. On top of that, they wouldn't refund my money. Which is a complete scam.

They send a new set of lenses without an advanced notice I only found out that they're coming from the PayPal notification, won't cancel the subscription through email so they force you to call them. Awful service.

Great service

I returned my unopened box of contact lenses using the pre paid returns label 1 month ago but have recieved no communication or refund?! I returned after trying the 15 pairs free sample, they were not a good fit to my eyes and would fall out if I touched my eye area. They also dried out my eyes and felt generally uncomfortable. Never experienced this with Specsavers lenses...which are also cheaper!

Be sure & look over your agreement with them. I was under the impression would be paying 75% less than they charged me.

Bad customer service

Les lentilles sont pas trop mal. Logistique et santé du client pas du tout prise en compte. Sur 9 mois, j'ai du me battre plus de 2 fois pour recevoir en temps et en heure mes lentilles. Ne préviennent pas lorsqu'il y a des soucis d'envoi. Service commerciale qui laisse à désirer. Côté positif : ils savent s'excuser..