Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing8,157 approved reviews, newest moderated first
Dani
Excellent product. Lenses are light and comfortable even when wearing all day.
Response from Hubble ContactsJan 8, 2020
Hi Dani, Thank you for taking the time to leave this review. I’m so happy to hear that you're loving the comfort of our lenses. We're so glad to have you on board! 🙂 Best, Samantha
Shirley
unable to wear for more than 3hr without filling discomfort and dryess.
Response from Hubble ContactsJan 8, 2020
Hi Shirley, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. I can see that you have since canceled your subscription by calling on November 21. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
Chris
Uncomfortable to say the least. Put these in my eyes for 10 seconds and never again.
Response from Hubble ContactsJan 8, 2020
Hi Chris, Thank you for taking the time to leave this review. I am so sorry to hear you did not get on well with the lenses. The best way to find out why you’re uncomfortable, and what you can do about it, is to talk to your eye doctor. Feel free to reach out to my team at [email protected] using the subject line "ATTN: Trust Pilot" if there's anything we can help with. Best, Samantha
Favour
Not good and I want my money back
Response from Hubble ContactsJan 8, 2020
Hi Favour, Thank you for taking the time to leave this review. I am sorry to hear that you did not get on well with the lenses. It shows that on December 20 you've mentioned via email that you already processed the return of the package. I did look into this for you and it looks like we’re still waiting to receive your package back at our warehouse. Returns can sometimes take a few weeks to make it back and be scanned in properly - thanks for hanging in there in the meantime! If you still haven’t received your refund after a few weeks, please reach back by emailing [email protected] with the subject line "ATTN: Trust Pilot" and we’d be happy to check into the status of this for you once more. Best, Samantha
Berenice
very convenient!
Response from Hubble ContactsJan 8, 2020
Hi Berenice, Thank you for taking the time to leave this review. I am so happy to hear you're enjoying the ease and convenience of the Hubble experience. We hope to keep you for years to come :) Best, Samantha
amber
Scam! Ridiculous business! This brand will be on court soon!
Response from Hubble ContactsJan 8, 2020
Hi Amber, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience. We do not have sufficient information to find your communication records with our team, so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Samantha
Jessica Shake P.
I received my hubble contacts in less than a week. I am so happy so grateful. I love you hubble. Wish y'all had them in colors
Response from Hubble ContactsJan 8, 2020
Hi Jessica, Thank you for taking the time to leave this review. We are so happy to hear how much you love Hubble and what we do. We, unfortunately, do not carry colored contact lenses at the moment, but we hope to have them available in the future! Thanks for being a part of the Hubble family. Best, Samantha
Hannah H.
DONT DO IT!!! They did not fit my eyes properly by any means. I contacted the company via email to cancel my subscription. I never received a response, however, received an email 3 days later stating “you spoke with so-and-so, please rate your experience.” No one contacted me. My card was charged. As soon as I saw it I reached out to the company via phone to say I cancelled my subscription. I was then notified that they do not do refunds for US residents and they will only cancel via phone so my email was null and void. I’m now out $40, have a box of useless contacts, and irritated by terrible customer service. Here’s to praying I don’t get charged next month!
Response from Hubble ContactsJan 8, 2020
Hi Hannah, Thank you for taking the time to leave this review. I am sorry to hear about your experience, and I have attempted to look into this for you. We do not have sufficient information to find your communication records with our team, so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Samantha
