Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsJul 28, 2020

Hi Alexus, Thank you for taking the time to leave this review. I am sorry to hear that the product you received wasn't up to your or our standards. I do see that you've reached out last year about this issue and our Quality manager completes the request for a replacement. If you have further questions or concerns, just send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP. Best, Samantha

Response from Hubble ContactsJul 28, 2020

Hi Hunter, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our lenses and shipping. I can see that you have since canceled your subscription by calling in. Rest assured that your subscription is inactive. If you have additional questions or concerns, just send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP. Best, Samantha

Response from Hubble ContactsJul 28, 2020

Hi Xavier, Thank you for taking the time to leave this review. I'm sorry to hear your refund has been delayed and you had such an unpleasant encounter with our support team. I’ve forwarded your complaint to our corporate customer experience team. We will do everything we can to make sure this doesn’t happen again. Please note that shipments typically move through the mail quite a bit slower than normal mail and since these are class II medical devices it takes longer to inspect them upon return; therefore, the entire process of getting your refund can take a decent amount of time. I’ve had a chance to look into the details of your review, and you should see a confirmation email with more details shortly. Best, Samantha