John
Great Staff - Neglected & potentially unsafe Store
As HsL customers for years, my wife and I recently made a repeat visit to the Exeter Store several months after water damaged the building and carpeting. Nothing has been done to re-carpet the now bare concrete floor leaving an appearance of a tatty warehouse. More importantly MANY CUSTOMERS ARE ELDERLY and THEIR SAFETY IS AT RISK as chairs can now move when trying them. My wife has a long term ankle problem and was certainly nervous when in the store. I would add that the Store Manager Alison was a credit to HsL with her diplomacy, help and knowledge. We will return - hopefully to a refurbished Store very soon.