Hsl ChairsReviews of hsl.chairs.com

The chair is not fit for purpose my mum is 88 with vertebrae fractures. The chair can only be bolt upright or lay all the way back like a bed. Yes its single motor but we were not made aware that there was no stopping it going all the way back My mum is suffering worse back pain than before. For just over a 1000 pounds this is daylight robbery off a poorly elderly lady. I hope they eill do the decent thing and come and take this very expensive chair away and fully refund my mum but she is having a lot of trouble with HSL as they insist we were made awate, but I was with my mum and we definitely were not. Avoid like the plague

HSL Failure not in their Shop system but with their product repair contractors. Castelan. Initially fair but when something goes wrong, disabled person become third class. They forget that their contract is with HSL and not the customer and as a combined business there is no distinction between something required or urgent (emergency). In my case, trapped in a sofa with a control unit that has difficulty working (design fault). I Informed them exactly what was needed and they sent boxes for a so called engineer who didn't even try a pre diagnosis of the problem by asking the user. I actually ended up telling him what was wrong and what was needed to repair it. If I dont get the matter resolved tomorrow then I am taking the matter further. I have been waiting weeks. For an organisation that provides for disabled users they must totally employ able persons only who dont act accordingly I have put a letter to the outlet I purchased sofas

We are on our 2nd riser recliner leather chair, the first being changed because after less than a year the colour started coming out of the leather. HSL agreed there was a problem with the leather not having been sealed properly after the dying process and replaced the chair. After being assured that this would not happen again we chose a different leather for our new chair and it was delivered. Now, only a year later the same thing is happening . This has been reported to HSL and they sent a technician in to do an inspection. The technician seemed to agree with us that there was a problem with the leather but when he reported back to HSL he said that he had told us that it was due to normal wear and that he had informed us of this and we were not at all happy! The chair is only a year old and very expensive!! On speaking with Simon of HSL he refused to accept that it was their problem and that it was down to normal wear and may have been caused by sweat or medicines leaking through the body.!! He also said that as we had paid extra for a higher quality leather this may also have been a part of the problem as the higher quality leathers were not given as much treatment as lower quality leathers and therefore were more likely to wear less well. He also suggested that as we had taken out an insurance with Guardsman for accidental damage we make a claim through them. This is not accidental damage and is therefore not covered by insurance!! Considering our previous problem and the fact that HSL are providing chairs for elderly people who are going to be giving the chairs a lot of use, if there is a problem with more expensive leather why in the world do they not tell customers this and not tell them there will be no problem!! Surely, as a leading supplier of furniture to the elderly they should make sure that what they are selling is suitable and if there is likely to be problems for whatever reason with leather they should talk this through with their customers. Having said all that we have owned 2 leather chairs before we became involved with HSL one of them still owned within the family and neither chair reacted to our use in the same way!! It seems to us that HSL are selling products that are not fit for purpose and then taking no responsibility when problems occur. Is it that they think their potential customer base is old and will not wish to become embroiled in long disputes? Please beware!!!